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The Microsoft account I purchased is linked to someone else’s Microsoft Family Safety group. The family organiser has parental controls enabled, restricting communication with other players and multiplayer interactions. I cannot change these settings myself because I don’t have permission. This means I cannot properly use the account’s online multiplayer and communication features. I would like some help with removing these member and having this account private and for me to access only.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hi, @Amira
Sorry you're running into this. Since the account is in someone else's family group, only the family organizer can change those settings or remove the account. Support agents can't override that for privacy reasons.
Here are some suggestions you can try:
Go to account.microsoft.com/family and sign in with this account. Click the three dots (...) next to your name, select Leave family group, then confirm. This option only shows up for accounts listed as 18 or older, so if you don't see it, the account is set up as a child account.
If it's a child account, you'll need to contact the organizer, which is usually the seller or whoever created the account. Ask them to sign in at account.microsoft.com/family, select Remove consent for this child's account, and then select Remove from family group. After that, the restrictions will be lifted. Changing the birth date or resetting your console won't help, because the restrictions are tied to the account, not the device.
One more thing you should know: buying or selling Microsoft or Xbox accounts goes against the Xbox Community Standards. The original owner still has the family group and possibly the recovery info, so they could take the account back, or it could get locked at any time. If the seller won't help, it's recommended that you create your own Microsoft account and use that instead. That's really the only way to make sure the account stays private and fully yours.
Hope this helps, and let me know how it goes.