offer expired

Because the included Microsoft 365 subscription was not started within 180 days after Windows was activated, the offer has expired and cannot now be redeemed through Word; if Office was listed as a paid inclusion on your receipt, contact Microsoft Support with that receipt.

Microsoft states that subscriptions bundled with a new PC must be started within 180 days of Windows activation, while one-time purchases such as Office 2024 do not have that deadline.^1^

Check what was included with the laptop

Look at the laptop’s receipt, invoice, product listing, or order confirmation:

• If it says Microsoft 365 or Office was included as a paid product:
  Go to Microsoft Support, sign in with a personal Microsoft account, and request help with Microsoft 365 activation. Have the receipt available as proof of purchase. Microsoft’s guidance specifically says to contact Support when the receipt shows Office was included but activation is unavailable.^2^
• If it only says Office was preinstalled, included a trial, or does not list an Office license:
  The laptop likely included the Office applications or a trial—not a permanent license. To continue using desktop Word, purchase Microsoft 365 or a one-time Office license. A preinstalled trial does not include a product key.^3^
• If the retailer advertised a free offer but it is missing from the receipt:
  Contact the retailer or laptop manufacturer and provide the original advertisement or order confirmation. Microsoft also directs customers to the retailer or PC manufacturer when the standard bundled-license activation cases do not apply.^1^

There normally is no printed product key for a paid Office product digitally included with a new PC; activation links it to a Microsoft account.^1^

Until the licensing issue is resolved, Word for the web can be used free with a personal Microsoft account.^2^

References

1. Activate an Office purchase or free offer on a new PC
2. Learn more about Office on your new device
3. Using product keys with Microsoft 365 | Microsoft Support