Artifact Signing organization validation: “You need permission” and verification shows Microsoft Accounts tenant -question 4

Contact Azure Support to review the existing organization validation and its primary-email binding; do not submit a replacement for the same organization unless support directs you to do so.

The documented Artifact Signing behavior is:

• Access to the individual verification step requires the sign-in email to match the email entered in the validation request.
• If an organization already has an identity validation and a request with another primary email is needed, support must continue the onboarding.
• Creating additional requests for the same entity while one is in progress does not help and cannot expedite validation.^1^

Since the exact primary email has already been tried and Microsoft reports that no account exists for it, repeating that sign-in is not a useful next step. The documentation does not establish that the Microsoft Accounts tenant label allows an unrelated work account from the business directory to complete the request. Support must determine whether the existing validation can be recovered or whether it must be replaced.

Request the private review

1. In the Azure portal, open Help + support.
2. Select Create a support request.
3. Try the Billing / Subscription management path rather than purchasing a technical support plan.
4. In the description, include:
   • Artifact Signing account and subscription names.
   • The identity-validation status.
   • That the verification link opens under Microsoft Accounts and displays You need permission.
   • That signing in with the exact stored primary email reports that no account exists.
   • That you need confirmation whether a work account in the existing Microsoft Entra tenant can be attached, or whether support must authorize a replacement validation with another primary email.
5. Provide the validation ID, correlation ID if shown, and screenshots only through the private support case—not in the public Q&A thread.

Azure provides unlimited support for subscription-management matters without requiring a technical support plan; technical support requires a paid support plan.^2^ Classification ultimately determines whether Azure treats this as subscription management or a technical issue.

Artifact Signing’s own FAQ directs identity-validation assistance to Azure Support or Microsoft Q&A, but Q&A is a public discussion channel and is not suitable for exchanging validation identifiers or private account evidence.^1^

Do not replace the request yet

A replacement is appropriate only under documented conditions such as an expired email link, a missing verification email that cannot be recovered, or certain failed validations. By contrast, an existing validation that needs a different primary email specifically requires support involvement.^1^

If support authorizes a new request, use:

Artifact Signing account → Objects → Identity validations → Organization → New Identity

The submitting identity must have the Artifact Signing Identity Verifier role. That role is required to create or manage identity validation resources, but it does not override the email identity required by the verification link.^3^ The new primary email must be monitored, belong to a domain owned by the legal business entity, accept external messages containing links, and be usable for the verification step.^4^

A Microsoft Q&A moderator may help route or escalate a thread, but the documented private-review mechanism is an Azure support request. Do not publish the validation ID, tenant details, or screenshots containing account information here.

References

1. Artifact Signing FAQ
2. Create an Azure support request
3. Artifact Signing resources and roles
4. Quickstart: Set up Artifact Signing