to do list

Emily Stewart 0 Reputation points
2026-11-09T19:13:29.8566667+00:00

i created a bunch of to do lists on the to do on friday nov 6 and when i synced it with my phone today i am missing a list - how do find it.

Microsoft 365 and Office | Microsoft To Do | Other
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  1. Norah-L 13,605 Reputation points Microsoft External Staff Moderator
    2026-11-12T07:48:51.3033333+00:00

    Hello Emily Stewart,

    This may be a synchronization problem. On the phone, open Microsoft To Do, go to Settings, then press and hold the Sync option for several seconds instead of tapping it once. Close To Do on your other devices and allow the phone several minutes to finish syncing.

    Also check whether the missing list is hidden inside a collapsed list group. On the computer, expand each group in the left sidebar. If needed, right-click the group and choose Ungroup lists. This removes only the grouping and does not delete the lists.

    Please let me know whether you use Android or iPhone and whether the list was shared.

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  2. AI answer

    2026-11-09T19:14:07.37+00:00

    First, open Microsoft To Do on the web using the same Microsoft account as the phone; if the list is absent there too, check Outlook’s Deleted Items and restore the list to Tasks.

    1. Check whether the list still exists online

    1. On the phone, open Microsoft To Do → Settings and note the signed-in email address.
    2. In a browser, open https://to-do.microsoft.com and sign in with that exact account.
    3. Check the complete list menu—not only My Day or another filtered view.

    Microsoft To Do requires the same account on both devices and normally synchronizes lists automatically. ^1^

    • List appears on the web: The data is intact, and the phone has a local display or synchronization problem. Pull down in the phone app to refresh, then sign out and back in using the same account.
    • List is also missing on the web: Continue with recovery below.

    2. Restore the list from Outlook

    Microsoft To Do lists are stored in Exchange Online and can be recovered through Outlook if accidentally deleted:

    1. Open Outlook desktop and sign in with the same Microsoft account used in To Do.
    2. In the mail folder list, select Deleted Items.
    3. Find the folder with the missing To Do list’s name.
    4. Right-click it and select Move → Other Folder → Tasks.
    5. Reopen or refresh Microsoft To Do and allow time for the restored list to synchronize. ^2^

    If it still cannot be found

    • Check whether another personal, work, or school account was used when the list was created.
    • If To Do displays a firewall, 503, local-storage, or synchronization error, follow the fix for that specific message. VPNs, proxies, and corporate firewall restrictions can prevent synchronization. ^3^
    • For a work or school account, ask the Microsoft 365 administrator to check for a service or account issue.
    • Avoid creating a replacement list with the same name until the web and Deleted Items checks are complete, so the original and replacement are not confused.

    References

    1. Syncing your Microsoft To Do account
    2. Delete and restore lists | Microsoft Support
    3. Error messages in Microsoft To Do | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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