Windows Biometric Service Fails to Start

Rohan Joshi 20 Reputation points
2026-11-09T08:54:53.4833333+00:00

Windows Biometric Service fails to start or terminates unexpectedly on enterprise workstations. How can I investigate service dependencies, biometric driver compatibility, and relevant system event logs?

Windows for business | Windows 365 Business
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  1. Ronald Sabiiti 1,670 Reputation points Independent Advisor
    2026-11-09T09:44:03.7433333+00:00

    Hi Rohan,

    To investigate the Windows Biometric Service (WbioSrvc) failure, please try the following:

    1. Check service dependencies: Open services.msc, locate Windows Biometric Service, and verify that required dependencies, particularly RPC, are running.
    2. Check biometric drivers: Open Device Manager > Biometric devices. Verify the device status and update the driver if necessary.
    3. Review Event Viewer: Check Windows Logs > System and Application, as well as Microsoft > Windows > Biometrics > Operational, for relevant service errors (Events 7000, 7001, 7031, or 7034).
    4. Test the service: Run Command Prompt as Administrator:
    net start WbioSrvc

    Below are the Microsoft documentations for references.

    If the issue persists, please share your Windows build, biometric device model, driver version, and relevant Event Viewer errors for further investigation.

    Thank you for choosing Microsoft Q&A

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