I think I'm being double billed. Could you take a look and see what you think.

annette trimby 0 Reputation points
2026-11-09T05:37:43.06+00:00

I signed up for Microsoft 365 and paid for a year.

But I noticed I'm also paying monthly for Microsoft 365.

2026-11-09_061224

Screenshot_20261108_232727_Samsung Browser

Microsoft 365 and Office | Subscription, account, billing | Other | Other
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 946.7K Reputation points Independent Advisor
    2026-11-09T06:11:58.0933333+00:00

    Hi Annette,

    1

    Log into any Microsoft account you may have on tis link.

    https://account.microsoft.com/services/

    Do you find two separate subscriptions linked to your accounts?

    If so, select the subscription you do not need, click Manage beside the subscription, from there you can cancel that subscription and also ensure you disable the recurring billing on the subscription.

    2

    If you are still unable to resolve that payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-11-09T05:38:31.12+00:00

    The screenshots show two separate subscriptions—not the same subscription charged twice—so cancel the monthly Microsoft 365 Basic subscription through Google Play if you intend to keep the annual Microsoft 365 Personal plan.

    What the charges show

    • Microsoft 365 Personal: $99.99 annually plus tax, purchased directly from Microsoft and paid through PayPal.
    • Microsoft 365 Basic: $2.17 monthly, purchased through Google Play.
    • The separate 100 GB monthly entries are Google One charges, not Microsoft 365 charges.

    Microsoft 365 Basic provides 100 GB of cloud storage and web-based services, while Microsoft 365 Personal includes desktop apps and 1 TB of cloud storage.[^1^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Compare Microsoft 365 and Office plans | Microsoft Support")

    Stop the monthly Microsoft 365 charge

    Because Google Play sold the Basic subscription, it must be managed there; Microsoft cannot cancel or refund a third-party subscription.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support")

    On the Android device:

    1. Open Google Play Store.
    2. Tap the profile picture at the upper right.
    3. Select Payments & subscriptions → Subscriptions.
    4. Select Microsoft 365 Basic Subscription – Monthly.
    5. Tap Cancel subscription and complete the prompts.

    Uninstalling Microsoft 365 does not cancel the subscription. After cancellation, access normally continues through the paid billing period.^3^

    Before cancelling, check which Microsoft account is associated with Basic and Personal. If they use different accounts, files stored under the Basic account will not automatically move to the Personal account.

    Request a refund for the Google Play charge

    Cancellation does not automatically refund previous payments. In Google Play order history, select the recent Microsoft 365 Basic charge and use Report a problem, or submit a request through Google Play’s refund process.^4^

    Refund eligibility is determined by Google because Google collected those monthly payments. Microsoft cannot issue that refund.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support")

    Do not cancel the annual Microsoft 365 Personal subscription shown in the first screenshot if that is the plan you want to retain.

    Also avoid posting unredacted billing screenshots publicly; the first image contains personal and transaction information.

    References

    1. [Compare Microsoft 365 and Office plans | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    2. [Manage your Microsoft 365 subscription purchased through a third party | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
    3. Cancel, pause, or change a subscription on Google Play
    4. Request a refund on Google Play
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.