Edge log-ons and passwords not displaying on laptop; mobile is OK.

Chris Hyde 0 Reputation points
2026-11-08T21:47:03.6066667+00:00

Edge is not showing my saved log-ons and their passwords on my laptop. I've read through the self help guides and applied as appropriate last week, without success. A local e-computing service fixed the issue on Friday and it seemed my laptop and mobile were synced and connected to the Microsoft servers; alas the passwords no longer display on my laptop and is showing a setting up sync message in my profile. Edge on my mobile states sync is on; the log-ons and passwords are displayed.

Microsoft Edge | Profile, sync, and sign in | Windows 11
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  1. Vikki-T 13,600 Reputation points Microsoft External Staff Moderator
    2026-11-09T06:15:07.18+00:00

    Hi Chris Hyde,

    Since your passwords are still available in Edge on your phone, the data may still be associated with your Microsoft account. The “Set up sync” message on the laptop, however, suggests that the Edge profile on that device has not completed the sync connection, even if the device itself appears connected.

    Before resetting sync or removing the Edge profile, please check the following on the laptop:

    • Open edge://settings/profiles and confirm that the email address shown there is exactly the same account used in Edge on your phone.
    • Open edge://wallet/passwords and check whether the saved entries appear there but are simply not being offered on websites.
    • Open edge://sync-internals and let us know what appears next to Transport State, Disable Reasons, and Sync Feature Enabled. Please do not post your email address, device identifiers, or other personal information from that page.

    If the laptop is using the correct account but still shows “Set up sync,” please also try signing out of Edge on the laptop, restarting Edge, and signing back in. Make sure Passwords is enabled under Settings > Profiles > Sync.

    I would avoid deleting the Edge profile or resetting sync until the account and sync status have been confirmed, since those steps can remove data that exists only on the laptop.

    You can also refer to Microsoft’s official guidance on changing and customizing sync settings in Microsoft Edge.

    Please share the non-personal status information from edge://sync-internals, along with whether the same Microsoft account is shown on both devices, and we can narrow this down further. Thank you so much for your understanding. 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-11-08T21:47:22.4666667+00:00

    Since passwords still appear on mobile and the laptop shows Set up sync, the laptop is most likely no longer properly signed in for Edge sync.

    Try this on the laptop in order:

    1. Sign back in to Edge sync
      • Open Edge.
      • Select the profile icon in the top-right.
      • If available, select the correct account, or choose Add new account.
      • Select Sign in to sync data.
      • If already in Settings, go to Profiles > Sign in > select the account > Continue.
    2. Verify that Passwords sync is enabled
      • In Edge, open Settings and more > Settings.
      • Go to Profiles > Your profile > Sync.
      • Make sure sync is on, and specifically make sure Passwords is turned on.
      • Other useful items to confirm are Favorites, Settings, Open tabs, and History.
    3. Force a resync on the laptop
      • Go to Settings > Profiles > Sync.
      • Use Re-sync data to this device.
      • If sync still does not recover, select Still having sync problems? Try another option and then Reset sync.
    4. Update Edge
      • In Edge, go to edge://settings/help.
      • Let Edge check for and install updates.
      • Restart Edge after the update.
    5. If sign-in still fails, remove the Edge profile and recreate it
      • Go to edge://settings/profiles.
      • Select the problematic profile and choose Remove.
      • Restart Edge and sign in again with the same account used on the mobile device.
      • Caution: removing a profile deletes local browsing data for that profile, including favorites, history, and passwords that are not synced. Only do this if the needed data is already available on mobile or otherwise confirmed synced.
    6. Clear conflicting Windows credentials
      • Open Credential Manager from Control Panel.
      • Under Windows Credentials and Generic Credentials, remove entries related to MicrosoftAccount or login.microsoftonline.com.
      • Restart Edge and sign in again.
    7. Check Windows account connection
      • Go to Settings > Accounts > Your info and confirm the Windows account is connected.
      • If this is a work or school account, also check Settings > Accounts > Access work or school.

    What to expect:

    • If the laptop signs in successfully and Passwords sync is enabled, the saved passwords from the same account should reappear after sync completes.
    • Changes to synced data on one signed-in Edge device sync to other signed-in Edge devices where sync is turned on.
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