One Drive App on iPad , private and business account, one disappeared

Question

One Drive App on iPad , private and business account, one disappeared

Alexander Rosenkranz 0

I had a business and a private account in my OneDrive app on my iPad. One day the business account disappeared and I have not the possibility to add it again. When I try to add, it shows me the window where I could enter the email, but I have not a possibility to write something inside. I did everything I could, deleted the app and put it again on the iPad, nothing helped.

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2 answers

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Answer 1

Good day Alexander,

Just to gently clarify before going any further, this forum is separate from Microsoft Support. I don’t have the ability to access or investigate individual accounts or escalate the issue directly Microsoft Support because this is a user‑to‑user support forum.

The OneDrive app on iPad supports both a personal account and a work or school account, so having both accounts signed in is supported. Since the work account disappeared and the email box doesn't allow any typing when you try to add it back, please try the steps below:

Option 1: Check the keyboard

Open Safari or Notes.

Confirm that you can type normally.

If you use a Bluetooth keyboard, disconnect it temporarily.

Return to OneDrive and try the email field again.

This helps confirm whether the issue is related to the keyboard or the OneDrive sign-in screen.

Option 2: Test the work account in a browser

Open Safari > Sign in at https://onedrive.cloud.microsoft/using the work account.

If the account signs in successfully, the account itself is working and the issue is limited to the OneDrive app.

If the account cannot sign in through Safari, please contact your organization's IT administrator to verify the account status and credentials. In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

Option 3: Check with your organization's IT administrator

Because this is a work account, I recommend contacting your IT administrator to verify that the account is active, a license is assigned, the iPad meets any or requirements, any required apps such as or are installed, and no policy is blocking access to OneDrive.

Option 4: Contact Microsoft Support

If the account works in Safari, the administrator confirms that no policy is blocking access and the email field still doesn't accept input, the issue will require investigation within the Microsoft 365 environment.

In that case, your IT administrator can create a support request through the Microsoft 365 admin center > Support > Help & Support. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

I wish I could help more directly, but as a fellow user in this community, providing these steps is the best support I can offer. If you have any updates or additional questions, feel free to reply back and I'll do my best to assist further.

If you have any extra questions about this answer, please click "Comment".

Answer 2

Reset OneDrive from inside the app, then add the business account again through the profile menu; Microsoft supports using one personal account together with work or school accounts on iOS.^1^

Reset and add the account

Since deleting and reinstalling OneDrive did not help, do not repeat that step.

Open OneDrive.
Tap your profile picture/person icon.
Open Settings > Account.
Select the account currently shown, then tap Reset. Microsoft documents this as the supported in-app reset for OneDrive on iOS.^2^
Close OneDrive completely from the iPad app switcher, then reopen it.
Tap profile picture/person icon > Add account.
Select the work or school account option if prompted, then enter the business email address and password.

The expected result is that the email field accepts input and the business account appears in the account switcher. OneDrive for iOS permits multiple work or school accounts but only one personal account, so having one private and one business account is supported.^1^

If the email field still cannot be edited

This indicates that the process is failing before OneDrive can validate the business credentials. Use these checks to separate an iPad client problem from an organizational account problem:

Try signing in to the business account through OneDrive in a browser or another Microsoft 365 app.
If the business account works elsewhere but OneDrive’s email field remains unusable, record:
- iPadOS version
- OneDrive app version
- A screenshot or screen recording of the inactive field
- Whether the iPad is managed by the company
Contact the organization’s IT helpdesk or Microsoft 365 administrator. Microsoft directs unresolved work or school account issues to the organization’s administrator.^3^

Ask the administrator to check whether the account is still licensed and enabled and whether device-management or app-protection requirements apply to this iPad. If the device is company-managed, the administrator—not another reinstall—must investigate the applicable access policy.

If the business account also fails in a browser or other Microsoft 365 apps, report that result to the administrator because the problem is no longer isolated to the OneDrive iPad interface.

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