Outlook on Mac not syncing

Question

Joe Pesce 0

I'm using Outlook Legacy...and have checked my incoming and outgoing server settings with my ISP (Spectrum). I have an annual 365 subscription.

Hardware is iMac with M4 chip and OS 27.2

Hope this is the right venue to get some help

Thank you

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1 answer

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Answer 1

Outlook on Mac not syncing ... have checked my incoming and outgoing server settings with my ISP

If you would please, a few questions to help narrow the possible culprits:

1 -- What exactly is not syncing: new incoming mail, sent mail, folders, or all mail?

2 --Does the Spectrum account work normally if you sign in to Spectrum webmail?

3 -- In Outlook, do you see any error message when you try to send/receive? If so, please post the exact error.

4 -- Did this previously work on this Mac, and if so, when did it stop working? Any other events about that same time? e.g. MacOS or Office updates.