Cant redeem gamepass on my pc

Myles Ravenscroft 0 Reputation points
2026-11-07T15:41:56.41+00:00

I cant redeem my gampass on my laptop thats included with my device, when i try it just says try that again and says something happened on your end.

Windows for home | Windows 11 | Apps
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  1. Thomas4-N 23,170 Reputation points Microsoft External Staff Moderator
    2026-11-08T09:12:51.16+00:00

    Hello Myles Ravenscroft,

    I understand you're having trouble redeeming the Game Pass offer included with your laptop.

    To help narrow this down, could you please check the following?

    1. Open Microsoft Store > Library > Included with device. Is your Game Pass offer still listed there with a Redeem or Claim button?
    2. When you select Redeem, does the error appear immediately, or does it happen when you're asked to add or confirm a payment method?

    Let me know what you find.

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