My Game Pass has been deleted. how i get again?

şahan byk 0 Reputation points
2026-11-06T17:56:44.33+00:00

Hello Microsoft team, I am 12 years old. My father had purchased a Game Pass subscription for me, which we paid for on a monthly basis. Thanks to Game Pass, I was able to access Minecraft. One day, I opened the Minecraft Launcher, but I couldn't get into the game. I thought to myself, "What is going on? I’m already having the worst day—please, don't let it get any worse!" That was when I discovered that my Game Pass subscription had been removed. what can i do?

Windows for home | Windows 11 | Gaming
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  1. Emma1-N 14,905 Reputation points Microsoft External Staff Moderator
    2026-11-07T00:39:16.1066667+00:00

    Welcome şahan byk,

    I'm sorry Minecraft isn't working for you. That's really frustrating, especially on a bad day. Since you're using a child account that your father manages, some settings in Microsoft Family might be stopping Minecraft from opening.

    First, could you tell me:

    • What exactly happens when you try to open Minecraft in the Minecraft Launcher? Do you see an error message, or a message asking you to buy the game?
    • Is your account a child account in your father's Microsoft family group?
    • Did anything change recently? For example, a new family member was added, someone left the family group, or your father changed settings in the Family Safety app.

    Looking forward to your update.

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