outlook folder gone

Question

outlook folder gone

bo bervig 0

I can enter Outlook, but resently I cannot find a specific folder named "bolig". I chatted with your support, and tried the suggestions, but with no help, and then I was cut off, and conversation seemed deleted by support.

Is it possible to communicate by phone?

Last time I had an issue 1½ year ago I was given a phonenumber +45 80 40 49 52 for support, but that doesnt seem to work anymore.

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Answer 1

For Outlook for home, phone support is not indicated in the provided support guidance. The supported paths shown are self-help, chat/email-style support, in-app support, or community support.

For the missing bolig folder, the supported checks are:

In Outlook, make sure folders are not just collapsed.
- Look for the > on the right edge of a folder row and expand it.
- With some IMAP accounts, folders such as Sent can appear inside Inbox.
If the folder was created or renamed in Outlook.com and then disappeared or reverted, items from that folder can still be found using Search.
If using Outlook.com in the browser and signed in successfully:
- Select Help from the top menu, then Help.
- Enter the issue in Search Help.
- If that does not resolve it, scroll to Still need help? and select Yes.
If using new Outlook for Windows and eligible for support:
- Go to Help > Support.
- Select the account, accept the privacy statement, describe the problem, and submit it.
- Responses can be tracked in the support pane.
If support stopped replying, check whether the mailbox is full, because support replies cannot be delivered when the mailbox is full.

For general Microsoft customer support, the documented route is the Get Help flow, which provides self-help or connects to the most appropriate support option, which may include chat.

References: