Dashboard Microsoft rewards points vanished

Check that the Rewards dashboard is using the same Microsoft account that held the 7,000 points and that Give Mode is not enabled; if the balance remains zero, submit a Microsoft Rewards Support request because only that team can inspect and correct the account balance.

Check the account and balance

1. Open the Microsoft Rewards dashboard.
2. Select the profile icon and compare the displayed email address with the account on which the points were earned. Microsoft lists signing into a different account as a cause of an incorrect or non-updating balance.^1^
3. Check whether Give Mode is enabled. Microsoft specifically identifies Give Mode as a possible reason for seeing a different dashboard balance.^1^
4. Review Redeem → Order History for an unexpected redemption. The order history displays Rewards orders and their details.^2^

Request restoration or correction

If those checks do not explain the zero balance:

1. While signed into the affected account, open Microsoft Rewards Support.
2. Complete the support form with:
   • The date the balance changed: October 21, 2026
   • The previous approximate balance: over 7,000 points
   • Your country or region
   • A screenshot showing the zero balance
   • Any earlier screenshot or Rewards email showing the previous balance
   • Confirmation that Order History shows no corresponding redemption
3. Keep the confirmation or case number and reply to the support email rather than opening multiple duplicate cases.

Microsoft’s Rewards guidance directs unresolved account issues to the Rewards Support form.^3^ Do not post your email address, phone number, or account details publicly.

There is no confirmed Rewards-specific outage for October 21, 2026 in the available official service-status information, so the zero balance should not yet be assumed to be a platform-wide glitch. You can monitor Microsoft’s consumer service status while the case is reviewed.^4^

References

1. Learn about Microsoft Rewards | Microsoft Support
2. Track my Microsoft Rewards orders
3. Getting the most out of Microsoft Rewards | Microsoft Support
4. Microsoft service health status