Unable to access my Microsoft Word subscription.

Contact Microsoft Support, enter “Microsoft 365 subscription active but Word will not activate,” select Get Help, and then choose Contact Support to see the available representative options, which may include live chat.^1^

Contact a representative

1. Open the Microsoft customer support page.
2. Select the Personal account tab and then the appropriate Get help option for Microsoft technical support.
3. Sign in with the Microsoft account used to purchase Microsoft 365.
4. Enter: Microsoft 365 subscription active but Word will not activate.
5. Select Get Help.
6. If the automated suggestions do not resolve it, select Contact Support and choose an available contact method.

Support agents can assist with activation and billing, but for security they cannot reset passwords or directly change protected account details.^1^

Check this before contacting support

Open the Services & subscriptions page from Microsoft’s activation guidance, sign in, and verify that Microsoft 365 appears as active under the account being used in Word. If it is absent, try another Microsoft account that may have been used for the purchase. Microsoft documents the wrong account and an expired subscription as common reasons Word shows Unlicensed Product.^2^

Have these details ready for the representative:

• The email address used for the subscription—do not post it publicly
• The exact message displayed in Word
• Whether the subscription appears active online
• Whether Word shows Unlicensed Product, Product Deactivated, or Couldn’t Verify Subscription
• Your computer type and operating-system version

If the subscription was purchased using a physical retail card or box, it may not start until its product key is redeemed. If it was purchased online, check whether the receipt contains an activation link.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID]'re-still-getting-notifications-after-renewing-or-buying-microsoft-365 "A subscription notice appears when I open a Microsoft 365 application | Microsoft Support")

For immediate access while waiting, use Word for the web through Office.com; Microsoft provides the browser version free.[^3^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID]'re-still-getting-notifications-after-renewing-or-buying-microsoft-365 "A subscription notice appears when I open a Microsoft 365 application | Microsoft Support")

References

1. Contact Microsoft customer support | Microsoft Support
2. Unlicensed Product and activation errors in Office | Microsoft Support
3. [A subscription notice appears when I open a Microsoft 365 application | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID]'re-still-getting-notifications-after-renewing-or-buying-microsoft-365)