Microsoft solitaire collection

Max Lajeunesse 20 Reputation points
2026-10-19T15:03:52.4266667+00:00

Since Sunday October 19 2026, I have not been able to gain access to my prepaid subscription to microsoft solitaire collection.What do I have to do?

Windows for home | Windows 11 | Gaming
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Vikki-T 14,390 Reputation points Microsoft External Staff Moderator
2026-10-20T08:41:27.93+00:00

Hello Max Lajeunesse,

I understand how inconvenient it is to lose access to a subscription you have already paid for.

Please sign in to Services & subscriptions using the Microsoft account that was used to activate or purchase the subscription, and check whether Microsoft Solitaire Collection Premium is still listed as active.

Next, open Microsoft Store, select your profile picture, and make sure that it is signed in with the same Microsoft account. Please also check that Microsoft Solitaire Collection is using that account, then open Microsoft Store > Library and select Get updates.

Could you let me know what happens when you open the game? For example, does it show advertisements, ask you to subscribe again, or display an error message? Please do not post your email address, order number, payment details, or product key publicly.

If the subscription is active and the same account is being used but Premium access is still unavailable, you can submit a request through Microsoft Casual Games Support, as the dedicated team can investigate the subscription entitlement further.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot access subscription or account records or make changes to back-end systems. Thank you for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. Muhammad Haris Zafar 85 Reputation points
    2026-10-19T15:15:26.5933333+00:00

    Hi Max,

    Since you already have a prepaid Microsoft Solitaire Collection subscription, this may be an account authentication or subscription recognition issue. Try these steps before purchasing anything again:

    Check your subscription: Sign in to your Microsoft account and open Services & subscriptions. Confirm that your Solitaire subscription is still active and that you're using the account associated with the purchase.

    Refresh Microsoft Store: Open Microsoft Store, select your profile picture, and make sure you're signed in with the same account. Go to Library and select Get updates.

    Reconnect Solitaire: Sign out of Microsoft Solitaire Collection, restart your PC, then sign back in with the subscription account.

    Reset the Store cache: Press Windows + R, type wsreset.exe, and press Enter. Once Microsoft Store opens again, launch Solitaire and check whether your subscription is recognized.

    Repair the game: Go to Settings > Apps > Installed apps > Microsoft Solitaire Collection > Advanced options, then select Repair. If that doesn't help, try Reset and sign in again.

    If you still cannot access your subscription, contact Microsoft Casual Games Support and explain that your prepaid subscription is not being recognized. Include your purchase confirmation and subscription details, but never share payment card details publicly.

    Important: Don't purchase another subscription until the existing one has been checked.

    Does Solitaire display an error message, or does it simply ask you to subscribe again?

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