Webcam not on pc's usb

Turn off Use as a connected camera for the Galaxy phone so Windows stops presenting “Wink Galaxy (Windows Virtual Camera)” to Camera and Zoom.

Stop Windows from using the phone

1. Open Settings.
2. Go to Bluetooth & devices > Mobile devices.
3. Select Manage devices.
4. Under the linked Galaxy phone, turn off Use as a connected camera.

That feature specifically makes a linked phone’s camera available to Windows apps as a webcam; it does not mean the NexiGo webcam is physically connecting to the phone.^1^

Close and reopen Camera and Zoom after changing the setting.

Verify that Windows detects the NexiGo USB webcam

1. Disconnect and reconnect the NexiGo directly to another USB port on the PC.
2. Open Settings > Bluetooth & devices > Cameras.
3. Look for NexiGo N60, USB Video Device, or another USB-camera entry:
   • If it appears under Connected cameras, select it and confirm that its preview works.
   • If it appears under Disabled cameras, select it and choose Enable. Administrator access is required.^2^
4. Open the Windows Camera app and select the NexiGo rather than the Galaxy virtual camera, if a camera selector is shown.
5. In Zoom, select the NexiGo/USB camera as the video source rather than Wink Galaxy (Windows Virtual Camera).

If the NexiGo works in Windows Camera but not Zoom, the USB connection and driver are working; the remaining issue is Zoom’s selected camera or camera permission.

If the NexiGo is not detected

1. Right-click Start and open Device Manager.
2. Check Cameras, Imaging devices, and Sound, video and game controllers.
3. Select Action > Scan for hardware changes.
4. If the webcam appears but does not work, right-click it and select:
   • Update driver
   • Browse my computer for drivers
   • Let me pick from a list of available drivers on my computer
   • USB Video Device
   • Next
5. Restart the PC and test again in Camera.

Most USB webcams can use Windows’ built-in USB Video Class driver, although switching to it can remove manufacturer-specific features.^3^

If it remains absent, test the NexiGo on another computer. Failure there points to the webcam, cable, or connector rather than Windows.

References

1. Manage Mobile devices in Windows | Microsoft Support
2. Manage cameras with Camera settings in Windows 11 | Microsoft Support
3. Windows 11