live chat widget the tech left me says case closed

Steve Bark 0 Reputation points
2026-10-15T18:52:38.34+00:00

was working with, I think his name was Parkeet, this morning and he was downloading some information to my computer. He said it was quite large, so he left me a widget to come back to continue our work. After lunch I went to open the widget and was advised the case was closed. Case #Moderator note: PII removed

Windows for home | Other | Devices and drivers

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  1. Emma1-N 13,785 Reputation points Microsoft External Staff Moderator
    2026-10-15T23:59:40.33+00:00

    Hello Steve Bark,

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

    I’m sorry you weren’t able to continue the support session after lunch.

    Please contact Microsoft Support again and provide your existing case number . By providing the case number to the new support agent, they can review the previous case history and troubleshooting that was already performed. This should help avoid unnecessarily repeating steps you have already tried and allow them to continue assisting you from the previous case information

    I hope you’re able to get the session continued quickly.

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