product purchased not received

Kathleen Danner 0 Reputation points
2026-10-12T20:04:37.1866667+00:00

On October 10, 2026 I attempted to purchase a product. The transaction did not complete, however I was charged four times . Please refund these charges. I have checked all AI suggested options. Can a real person please review my problem.

Kathleen Danner

Microsoft Edge | Other | Windows 11
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  1. John Jefferson Doyon 89,725 Reputation points Independent Advisor
    2026-10-12T20:36:51.2566667+00:00

    Hi, @Kathleen Danner

    Since this issue involves a payment and a possible duplicate charge, it will need to be handled directly by Microsoft Billing Support, as only they can check billing records and process refunds:

    • Here is the link: https://support.microsoft.com/home/contact
    • Type this keyword and press Enter: Contact Support.
    • At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
    • In Product and services, select "Microsoft 365 and Office".
    • In Category, select "Manage my subscription".
    • Click "Chat with a support agent in your web browser".

    If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

    I really hope this information is helpful! Let me know if you have any further questions or concerns.

    Thanks!

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