browser link problem

Thomas Pugh 0 Reputation points
2026-10-09T19:31:10.49+00:00

In windows 11 26H2 build 26300.9550. Experience pack 1000.26100.3720

When I click a browser link or article it will spin for a bit then Opps something went wrong. This is driving me nuts. It happens in Edge and Firefox

Thanks

<PII removed>@yahoo.com

Microsoft Edge | Browser extensions | Windows 11
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  1. Thomas4-N 22,570 Reputation points Microsoft External Staff Moderator
    2026-10-17T09:11:04.4+00:00

    Hello Thomas Pugh.

    Sorry this is happening on both Edge and Firefox — that usually means it isn’t an Edge-only install problem, so repairing or reinstalling Edge is unlikely to help.

    Could you check two things so we can aim at the right place?

    • Does a normal site such as google.com open, or does every link fail?
    • Where are you clicking — inside the browser, News/Widgets, Start, or an app like Mail?

    If everything fails in both browsers, try another network (or turn off VPN) and see if a third-party firewall/security app is blocking it.

    If it is only articles/news cards, that’s more of a feed/Web Experience Pack issue than the browser itself.

    Once we know which of those it is, we can give a much shorter next step.

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  2. AI answer

    2026-10-09T19:31:28.94+00:00

    Since the issue happens in both Edge and Firefox, start with system-level and browser checks that are supported for Windows 11:

    1. Run the Program Compatibility Troubleshooter
      • Go to Start > Settings > System > Troubleshoot > Other troubleshooters.
      • Find Program Compatibility Troubleshooter and select Run.
      • Complete the on-screen steps.
    2. Check Windows Update
      • Go to Start > Settings > Windows Update > Check for updates.
      • Install any available updates, then restart the PC.
    3. Check network and VPN
      • Confirm the connection is stable.
      • If a VPN is in use, disconnect it temporarily and test again. A VPN can cause browser access problems, including 403-related failures.
    4. In Edge, make sure it is fully updated
      • Open Edge.
      • Go to Settings and more > Settings > About Microsoft Edge.
      • Apply any available update.
    5. Clear Edge browsing data
      • In Edge, go to Settings and more > History > Open history page.
      • Select Delete browsing data.
      • Choose All time.
      • Select Browsing history and Cached images and files, then select Clear now.
      • If needed, repeat and clear all browsing data.
    6. Disable Edge extensions
      • Extension issues can interfere with opening links and pages.
      • Disable all extensions, restart Edge, and test again.
    7. Restart the PC
      • Restarting can clear temporary browser and system issues.
    8. Scan for malware and verify security software
      • Run a manual scan with Windows Security.
      • If third-party security software is installed, update it and test again.
    9. Repair Microsoft Edge
      • This should not affect browser data or settings.
      • Go to Start > Settings > Apps > Installed apps.
      • Select Microsoft Edge > Modify > Yes > Repair.
      • This requires internet access and administrative rights.
      • If Modify is unavailable, Edge may be managed by the organization.
    10. If Edge still fails, reinstall it
    • If updates continue to fail or Edge remains broken, reinstall the latest version from Microsoft.

    If the same link fails in both Edge and Firefox after these steps, test whether the site opens in another browser session and whether the problem affects all sites or only specific articles. That helps separate a browser problem from a website or network problem.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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