My Clipchamp project files disappeared when I cancelled my Premium Account. I need them

Jonathan Williams 0 Reputation points
2026-10-08T21:44:57.0933333+00:00

My Clipchamp project files disappeared when I cancelled my Premium Account. I need them

Microsoft 365 and Office | Clipchamp | Other
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  1. Lychee-Ng 29,075 Reputation points Microsoft External Staff Moderator
    2026-10-09T11:25:13.8866667+00:00

    I understand why you're concerned, Jonathan Williams,

    Cancelling Premium might be relevant to project storage because Clipchamp saving is now integrated with OneDrive. If your files are above the limit, you may not be able to access them. That said, cancelling shouldn't just make your files vanishes at all. Beside what the AI suggested, I recommend focusing on:

    1. Sign directly into OneDrive: https://onedrive.live.com. Check if you can find the missing projects anywhere.
    2. Try Clipchamp in a browser: https://app.clipchamp.com with the account that previously had Premium.
    3. Check for locally archived projects > open File Explorer and search for the name_of_any_files

    If the projects are in-accessible, check whether they're over the size limit. If they themselves are completely missing, this would need an account-specific investigation from Clipchamp Support. For a personal account, you can contact them directly from Clipchamp:

    1. Select the ? (Help) icon at the top > select Support chat.
    2. If it doesn't appear or you cannot sign in, visit Contact Us - Microsoft Support   
    3. Enter / choose an issue > click Get Help to make a request     
    4. Scroll down > click Ask our Support Assistant and follow guidance   
    5. If the issue persists, specifically state in the chat box that you need direct help.   
    6. The Contact Support button should appear > click it > select the chat in browser option. 

     User's image

    Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you. If you don't see chat option, choose another category and ask to escalate. 

    I wish I could help further, but Microsoft Q&A is just a user-to-user support forum. Licensing and storage-related issues like this often involve privacy information, which we do not have access to. I hope your files will be recovered soon.

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  2. AI answer

    2026-10-08T21:45:12.7066667+00:00

    Canceling Clipchamp Premium does not by itself mean projects are deleted. Start with these checks:

    1. Confirm the correct account is signed in in Clipchamp.
      • Select the user icon and verify the account.
      • If needed, sign out and sign back in with the Microsoft account that was used for the projects.
    2. Check whether the project is actually missing or only its media is missing.
      • If the project opens and asks to locate files, the project still exists.
      • Select Locate asset, then reconnect the original video, audio, and image files.
    3. Check where the project was stored.
      • For personal OneDrive-backed projects, look in OneDrive using the same Microsoft account.
      • For work or school projects, check OneDrive or SharePoint and open the .clipchamp file.
      • If an exported video is missing, check the folder chosen during export. For work or school, also check the project’s Exports folder.
    4. If OneDrive-backed project setup failed, retry it.
      • In Clipchamp, select the gear icon.
      • Open Settings > OneDrive.
      • Select Retry setup if it appears.
      • If needed, use Choose folder to download projects to the local computer and upload them to OneDrive manually.
    5. If media files are missing, recover the originals.
      • In personal Clipchamp, files normally stay on the computer unless content backup was used.
      • In work and school Clipchamp, media files are stored in the project’s Assets folder in OneDrive or SharePoint.
      • If files were removed from the Assets folder or deleted from the original source, Clipchamp cannot retrieve them. Copies must be recovered from the original device or backup.
    6. If locating files fails, try these fixes.
      • Reload the page.
      • Sign out of Clipchamp and sign in again.
      • Then reopen the project and try locating the files again.

    Avoid clearing browser or app data while troubleshooting. That can remove cached media and unsaved changes.

    If the projects still do not appear after checking the correct account, OneDrive location, and missing media steps, contact Clipchamp Support.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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