How to fix this in desktop

Hazell Thomas 0 Reputation points
2026-10-08T18:15:52.69+00:00

Hi we have take this app in my phone through phone we are able to call the numbers.,

But once we install this app in our desktop we are not able to connect the calls some call auto disconnected and some not able to here the voice

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  1. Ryan-N 16,135 Reputation points Microsoft External Staff Moderator
    2026-10-08T18:40:44.95+00:00

    Hi Hazell,

    Welcome to the Microsoft Q&A forum.Based on your description, I understand that calls made through Microsoft Teams on your phone work normally. However, when you make calls using the Teams desktop application, the calls are automatically disconnected or you receive no response.

    Please help me check the following:

    1. Update Microsoft Teams and Windows to the latest versions, and then restart your computer.
    2. In Microsoft Teams, go to Settings and more > Settings > Devices.
      • Under Audio settings, make sure that the correct Speaker and Microphone are selected.
      User's image
      • Then select Make a test call to check whether your speaker and microphone are working properly.
    3. In Windows, go to Settings > Privacy & security > Microphone, and make sure that the following options are enabled:
      • Microphone access
      • Let apps access your microphone
      • Microsoft Teams (work or school)
      • Let desktop apps access your microphone
    4. If you are using a Bluetooth headset or an external audio device, try disconnecting it and using your computer’s built-in speaker and microphone to check whether the issue still occurs. Some peripherals or headsets may cause audio-related issues or affect calls.
    5. Please also check whether you can make calls normally using the web version of Teams. This will help determine whether the issue occurs only in the Teams desktop application.
    6. If you are using a VPN or any extensions that may affect your network connection, temporarily disable them and check whether the issue persists.

    At the same time, you can also refer to the following documentation:

     My speaker isn't working in Microsoft Teams | Microsoft Support

    My microphone isn't working in Microsoft Teams | Microsoft Support

    I hope this information is helpful.

    If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

    I look forward to continuing the conversation.

    If the answer is helpful, please click "Yes" and kindly upvote it.

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  2. AI answer

    2026-10-08T18:16:13.2933333+00:00

    For Phone Link calling on a desktop PC, the most common fixes are Bluetooth connection issues, missing call permissions, or another app interfering with calling.

    1. Check the basic requirements on the desktop PC:
      • The PC must support Bluetooth.
      • The Android phone must be running Android 10 or later.
      • In Phone Link > Calls, complete the setup and allow the permissions prompt on the Android device.
    2. Turn Bluetooth off and back on, then reconnect:
      • On the Android phone, open the notification panel and turn Bluetooth off, then on again.
      • If calls still fail, manually reconnect the phone to the PC from the Android Bluetooth device list, then confirm the connection prompts on both devices.
    3. Check Windows Do Not Disturb:
      • Open the notification center on the PC.
      • Turn Do Not Disturb off.
      • Restart the PC.
      • Close Phone Link and reopen it.
    4. Fully unpair and pair again if calls disconnect or audio does not work:
      • On Android: Settings > Connected devices > Connection preferences > Bluetooth.
      • Select the paired PC and choose Unpair or Forget.
      • On Windows: Start > Settings > Bluetooth & devices.
      • Select the Android device and choose Remove device.
      • If more than one entry exists for the same phone, remove all of them.
      • Open Phone Link again and set up Calls again.
    5. Check for conflicting apps on the desktop:
      • Apps that also pair the phone to the PC can interfere with Phone Link calling, including manufacturer apps or third-party apps such as Intel Unison or Virtoo by LG.
      • In Windows, go to Settings > Apps > Installed apps.
      • Uninstall or disable those apps, sign out of them, then unpair and pair the phone again in Phone Link.
    6. If audio is missing during calls:
      • Phone Link does not support relaying the phone call from the Android device to a Bluetooth headset connected to the PC.
      • Test the call using the PC speakers and microphone instead of Bluetooth headphones.
    7. If the connection drops after a while:
      • Battery optimization on Android can interrupt the Link to Windows connection.
      • On Android, turn off battery optimization for Link to Windows: Settings > Apps & notifications > App info > Link to Windows > Advanced > Battery > Manage Battery Usage > Battery optimization > Don't optimize

    If the desktop can send messages but calls disconnect or there is no voice, the most useful end-to-end fix is:

    • remove the Bluetooth pairing on both phone and PC,
    • remove any duplicate Bluetooth entries,
    • disable/uninstall other phone-connection apps,
    • pair again from Phone Link > Calls,
    • test with PC speakers/mic instead of Bluetooth headphones.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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