Artifact Signing validation failed without reason

Julian Gums 0 Reputation points
2026-10-08T12:33:54.74+00:00

Our organization identity validation in Azure Artifact Signing has failed, but the portal does not display a failure reason. Our subscription has Basic support, so the technical support ticket form is blocked. How can we request a private review by the identity validation team, determine the failed verification step, and find out whether correction or a new submission is required? We can provide request identifiers privately.

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. kagiyama yutaka 5,755 Reputation points
    2026-10-24T07:45:04.67+00:00

    I think it's worth asking a Microsoft moderator here if the Artifact Signing team can review this privately. Basic support won't let u open a technical ticket, and Failed doesn't tell u what went wrong.

    If they offer a private message, share ur validation ID there. Ask which check failed and whether the existing request can be corrected or needs a new one. Q&A can't guarantee a review.

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