Fixing a status that has been permanent on my outlook for over a year

Question

Fixing a status that has been permanent on my outlook for over a year

Rocco Mazzei 0

Hi,

I am asking if anyone has ever solved through the process of fixing this screenshot of my status. Literally for a year my status has read "offline - out of office".

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Open to suggestions. All of the generic solutions that I have researched have not worked.

Thank you.

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1 answer

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Answer 1

Jade Ng 15,860 Microsoft External Staff Moderator

Dear Rocco Mazzei,

Since the Offline - Out of Office status has remained for such a long time, please try the following steps to reset the Out of Office and presence information.

Step 1: Check and turn off Automatic Replies

Open Outlook.
Select File > Automatic Replies.
Make sure Do not send automatic replies is selected.
Close the Automatic Replies window.

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Step 2: Check your Outlook calendar for an Out of Office event

Open Calendar in Outlook.
Check your current appointments as well as any recurring appointments.
Open any appointment that may have been configured as Out of Office.
Check the Show As setting.
If it is incorrectly set to Out of Office, change it to Free or Busy, as appropriate, and save the appointment.

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Step 3: Restart the Teams and Outlook presence connection

Completely close Outlook and ensure that all Outlook windows are closed.
Completely quit Microsoft Teams rather than only closing the Teams window.
Reopen Microsoft Teams first.
After Teams has opened, reopen Outlook and check your status again.

If the status remains unchanged after completing these steps, please let me know. Thank you for your patience and understanding.

Rocco Mazzei 0 Reputation points

2026-10-07T13:07:19.79+00:00

Thank you for the help here. Unfortunately none of this seemed to fix the issue.

I should note that I am using the current web version of outlook and not the app. The app is restricted for my company.

I am also not using Microsoft Teams at all - also restricted.

Still searching for an answer here.... thank you but sorry!
Jade Ng 15,860 Reputation points Microsoft External Staff Moderator

2026-10-08T01:33:30.3333333+00:00

Dear Rocco Mazzei,

Thank you for your response.

The troubleshooting steps I previously provided were based on the Outlook category indicated in your original post. Since you have now confirmed that you are using Outlook on the web only, and that both the Outlook desktop app and Microsoft Teams are restricted by your organization, I can narrow this down further.

For Outlook on the web, please first select Settings > Accounts > Automatic replies and make sure Automatic replies is turned off. Then open your Calendar and check whether you have any current or recurring calendar events with Show as set to Out of office. If you find one that should no longer apply, change it to Free or Busy, as appropriate, and save the event.

If Automatic Replies are already disabled and there are no calendar events keeping you Out of Office, the fact that Microsoft Teams is restricted may be relevant because presence information displayed in Outlook on the web can be driven by Teams information.

Could you also clarify what you mean by the Outlook desktop app and Teams being “restricted”? Are these applications blocked by your organization's IT policies while you are still an active employee, or are you accessing the organization's account as an external or after leaving the organization.