how to stop a unrecognised charge to my mobile phone number on my microsoft account.

Question

how to stop a unrecognised charge to my mobile phone number on my microsoft account.

Anna 0

I get a message every month from microsoft saying they will charge my mobile phone number £10.99 and that I can manage my subscription on my microsoft account. I do not want this charge however there is no subscription in my account that shows as the payment option is my mobile number. how do I get this charge stopped?

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Answer 1

It is unusual if you are being charged through your mobile number, not your Microsoft account, have you contacted your mobile phone provider to check if there is a subscription linked to that account on their side.

1

Otherwise, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option