i cant receive pAYPAL emails

@Jane Padilla said

i can receive other emails except paypal.

If the answers provided don't help, there is another possibility.

All high volume mailers maintain a blocked list and there are any number of things (not your fault) that will get you on their list. This can happens when a single temporary glitch (like a full mailbox or a temporary server timeout) causes an email sent to you to "bounce". To protect their sender reputation, they mark your address as invalid and block future delivery.

They should have a process in place where you can get your email off of their blocked list. But I don't see anything like this in the PayPal help pages, so you'll have to try Customer Support. And many times Customer Support doesn't know how it works, or won't bother to walk you thru the process.

If you can still logon to your account, you can try creating a new outlook.com alias (new address but the same account) and update your PayPal contact info to this new alias.
https://support.microsoft.com/en-us/accounts-billing/manage/how-to-add-an-email-address-or-phone-number-to-your-microsoft-account

Hi there,

I just wanted to follow up and check whether the steps I provided helped resolve the issue.

If the issue is still not resolved, please let me know. I’ll be happy to continue assisting you.

Hi,

Who is the Email provider of the account?

As QA Assist said, you must check the Junk folder.

If it is an Outlook/Hotmail, etc account, see below to add the domain to the Safe Senders list at the server level.

1. Open Outlook on the Web and go to Settings (⚙️) → Mail → Junk email.
2. Under Safe senders and domains, click + Add safe sender.
3. Add PayPal's official sending domains, such as:
   • paypal.com
   • paypalobjects.com
4. Click Save.

I hope this information helps. If you have any more questions, don't hesitate to reach out. Wishing you good luck!