i cant receive pAYPAL emails

Jane Padilla 0 Reputation points
2026-10-06T10:31:02.29+00:00

i can receive other emails except paypal. This has been the case for about 3 weeks

Outlook | Windows | Classic Outlook for Windows | For home
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  1. SD - IA 180.5K Reputation points Independent Advisor
    2026-10-07T12:16:26.4866667+00:00

    Hi there,

    I just wanted to follow up and check whether the steps I provided helped resolve the issue.

    If the issue is still not resolved, please let me know. I’ll be happy to continue assisting you.

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  2. SD - IA 180.5K Reputation points Independent Advisor
    2026-10-06T11:35:01.0066667+00:00

    Hi,

    Who is the Email provider of the account?

    As QA Assist said, you must check the Junk folder.

    If it is an Outlook/Hotmail, etc account, see below to add the domain to the Safe Senders list at the server level.

    1. Open Outlook on the Web and go to Settings (⚙️) → Mail → Junk email.
    2. Under Safe senders and domains, click + Add safe sender.
    3. Add PayPal's official sending domains, such as:
      • paypal.com
      • paypalobjects.com
    4. Click Save.

    I hope this information helps. If you have any more questions, don't hesitate to reach out. Wishing you good luck!

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  3. AI answer

    2026-10-06T10:31:20.3766667+00:00

    If only PayPal emails are missing while other email still arrives, check Outlook.com mailbox filtering first because messages can be redirected, hidden, or marked as junk before they are noticed.

    1. Check Junk Email and mark any PayPal message as not junk if found.
    2. Check the Other tab, plus Deleted Items, Archive, and any custom folders.
    3. Restore message order by selecting Filter > Sort > Date.
    4. Check whether email forwarding is enabled.
    5. Review rules that might move or delete PayPal messages.
    6. Review the blocked senders list and junk email settings.
    7. Add the sender to Contacts and, if needed, to the Safe senders list.
    8. Ask PayPal to resend a test message and check whether they receive a non-delivery report.

    If email from a blocked sender still appears or the sender may be masking the real address, view the internet message headers of similar messages and compare the real sender address, then block or allow the correct address as needed.

    If the missing PayPal messages never appear in Inbox, Junk, Other, Deleted Items, or Archive, and no rule or forwarding explains it, use Outlook.com support from the Help menu and choose Still need help? to reach support.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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