Microsoft 365 and Office | Install, redeem, activate | For home | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
how to reach out to customer care
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Andrea Anil
0
Reputation points
i own a lenovo laptop and recently i had to replace the motherboard and, due to that i lost all my access to all the Microsoft apps such as word, pinpoint etc. when i reach out to the lenovo the ask me to get connected to Microsoft, for the record i purchased the laptop including the apps as well. how can i reach out to the customer care i would like to talk with them.
Microsoft 365 and Office | Install, redeem, activate | For home | Other
3 answers
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Stefan Blom 353.9K Reputation points MVP Volunteer Moderator2026-10-09T10:40:55.63+00:00 -
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Thomas4-N 22,390 Reputation points Microsoft External Staff Moderator2026-10-09T08:07:03.9366667+00:00 Hello Andrea Anil,
I’m sorry you lost access to the Office apps included with your laptop after the motherboard replacement, especially after Lenovo directed you to Microsoft.
To contact Microsoft:
- Open Microsoft Support and sign in.
- Select Office or Microsoft 365, then describe the activation issue.
- After the self-help options, choose Contact Support if available and select the contact method offered.
Available options vary, so a callback may not always appear. Keep your purchase invoice, Lenovo repair documents, and any activation error ready to share privately with support.
Support can assess the activation problem, but whether the license can be restored depends on the product and license involved.
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Aashok Kumar Sharma 0 Reputation points2026-10-05T04:01:51.9133333+00:00 When a laptop's motherboard is replaced, Microsoft's activation servers register the device as a completely new computer. This is why you lost access to your pre-installed apps (like Word and PowerPoint), as OEM licenses are tied to the original hardware's specific digital signature. The most effective way to help her is to direct her to the official Microsoft Support website or the built-in Windows Get Help app to initiate a live chat or callback, advising her to keep her original purchase invoice and Lenovo repair documents on hand so the agent can manually authenticate and restore her software license.