Microsoft for Startups $1,000 credits — Azure activation says “You're not eligible for an Azure free account”

Hi Microsoft Support,

I have access to Microsoft for Startups and my dashboard currently shows $1,000 Azure credits remaining.

I am trying to activate the Azure credits. During the Azure account activation process, after entering my payment information, I receive:

“You're not eligible for an Azure free account.”

I have not intentionally activated an Azure Free Account previously, and there is currently no Azure subscription visible under Cost Management + Billing → Azure subscriptions.

I also tried the Microsoft for Startups support link (aka.ms/startuphelp-mfs-portal), but it redirects me to the new Microsoft for Startups Preview sign-in page. After signing in, it returns me to the Startup dashboard and does not provide a support request option.

Could you please escalate this to Microsoft for Startups Program Support and check why my Startup Azure credits cannot be activated?

Startup: Recovra Name: Ankit Kumar Microsoft account: ******@recovra.in Program: Microsoft for Startups via Y Combinator Current benefit shown: $1,000 Azure credits Azure error: “You're not eligible for an Azure free account”

I have attached screenshots showing the Startup dashboard, the Azure activation error, and the missing Azure subscription.