Hello Everyone,
I do, obviously realize, that all of us here are experiencing this issue. I am just posting a copy of what I sent in the community forum/question area.
Since the time I wrote this and sent it both here and on the forum, unfortunately every Copilot "experience" has quit due to limits. It's very frustrating. I fully admit that I am a "free" user and have been for a numbers of years - with no problems before this last update. I have no other "Microsoft" 365 programs on my PC except Copilot and wish to keep it that way...
Forum Comment:
I'm posting this at the recommendation of a Microsoft support agent because I appear to be experiencing an issue with Copilot usage limits.
For the past several days, I have repeatedly received:
"You've reached your daily limit. Check back at 7:00 PM."
What makes this unusual is that the limit appears after very light usage and does not seem consistent across all Copilot entry points.
Observations:
- Multiple occurrences documented across two days.
- Screenshots captured.
- The issue affects Copilot on iPad (app and website).
- The issue affects Copilot on PC through the web.
- At the same time, the Copilot Windows desktop app continues to function normally.
- Reinstalling apps, restarting devices, updating iPadOS, signing out/in, and clearing passkeys did not resolve the issue.
- Authentication is working correctly. I can sign into my Microsoft account on all devices.
- Test conversations eventually synchronized properly, so account access itself appears functional.
A Microsoft support representative reviewed the situation remotely and did not believe the issue was simply caused by being on a free account or by normal usage volume. I was advised to submit feedback and report the behavior in community channels in case it is related to a recent update.
My main questions are:
- Has anyone else experienced "daily limit reached" messages after very light usage?
- Are there any known issues involving Copilot limits being applied inconsistently across devices or entry points?
- Is there a known issue related to recent Copilot updates that could cause this behavior?
I rely on Copilot regularly for research, shopping comparisons, technical questions, health journaling, migraine tracking, and other everyday tasks, so losing access across most devices has been disruptive.
Any guidance or confirmation from Microsoft would be appreciated.
Additional update after further testing:
I performed a controlled test after the reported reset time of 7:00 PM.
Observations:
- At approximately 6:55 PM, Copilot Chat was still displaying the "You've reached your daily limit" message.
At approximately 7:01 PM, Copilot Chat became available again. Existing conversations worked. New conversations could be created successfully. Multiple conversations could be used successfully.
To test behavior, I sent a series of very short prompts ("Test 1", "Test 2", etc.). These were intentionally minimal prompts and did not involve files, images, long questions, or complex requests.
In one test conversation, ten consecutive simple test prompts succeeded. When an eleventh test prompt was sent, Copilot Chat again displayed:
"You've reached your daily limit. Get more usage now or check back at 7:00 PM."
I am not claiming the limit is exactly ten messages, because other conversations and Copilot experiences were also used during testing. However, the behavior appears inconsistent with what most users would expect from normal conversational usage.
Another notable observation is that some Copilot experiences within Microsoft Edge appeared able to continue functioning while Copilot Chat displayed limit messages.
This makes it difficult to determine whether the issue is:
a message-count limit, a usage quota, a synchronization issue, an update-related issue, or another service-side problem.
I am providing these observations in case they help Microsoft identify a pattern.