My Canon printer won't print

Question

My Canon printer won't print

CINDY FITCH 5

I was printing and one piece of paper got stopped by my computer because my conputer was setting infront of my printer. Now I can not get it to print at all. It makes the nosies like its going to print but doen't

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2 answers

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Answer 1

John Jefferson Doyon 90,835 Independent Advisor

Hi, @CINDY FITCH

It sounds like the paper may have been blocked while feeding or coming out of the printer.

If you haven't tried anything yet, first, turn the printer off and unplug it. Check the paper path, output area, and rear access area for any paper or small torn pieces. Remove anything you find gently, then plug the printer back in and turn it on.

Also, clear any stuck print jobs in Windows, then try printing again.

If your Canon printer has a copy function, try making a copy directly from the printer without using the computer. This will help confirm whether the issue is with the printer itself or Windows.

If the issue still persists, to help narrow down the issue:

What is the exact Canon printer model?
Do you see any error message or flashing light on the printer?
When you try to print, does the paper start feeding at all, or does it only make noise?

Click "Add comment" to let me know.

Thanks!

Julie Grooms 0 Reputation points

2026-11-11T18:32:25.6166667+00:00

I was using the printer ST3500 cannon. I was printing some pictures and all of a sudden it just stopped working. The light was still on. the computer said error and i remember i had just finished printing on Photo papper. it was the last sheet. then nothing and even though its bluetooth capable i always hooked them strait to the computer with a USB cord connecting printer to computer

Answer 2

Try these steps in order:

Power cycle the printer Turn off the printer, unplug it, wait 30 seconds, plug it back in, and turn it on again.
Check for a paper jam or blocked paper path Since paper was stopped physically, make sure no torn paper or obstruction is still inside the printer path.
Run the Windows printer troubleshooter
- Open Settings
- Select Bluetooth & devices > Printers & scanners
- Select the printer
- Select More devices and printer settings
- Right-click the printer and select Troubleshoot
- Follow the wizard
Make sure the printer is still installed correctly
- Go to Settings > Printers & scanners
- If the printer is missing, select Add a printer or scanner and add it again
- If it is listed but still not printing, remove it and reinstall it
Update or reinstall the printer driver
- Open Start > Device Manager
- Expand Printers
- Right-click the Canon printer and select Update driver
- If no update is available, select Uninstall device
- Restart the computer so Windows can try to reinstall the driver automatically
- Also check the printer manufacturer’s website for the latest driver
Restart the Print Spooler service
- Press Windows key + R
- Type services.msc and press Enter
- Find Print Spooler
- Right-click it and select Restart
Clear and reset the print spooler If jobs are stuck, this can help. Warning: this deletes queued print jobs.
- In the taskbar search box, type services and open Services
- Double-click Print Spooler
- Select Stop > OK
- In the taskbar search box, enter %WINDIR%\system32\spool\printers
- Open %WINDIR%\system32\spool\PRINTERS and delete all files in that folder
- Go back to Services
- Double-click Print Spooler
- Select Start
- Set Startup Type to Automatic
- Select OK
Print a test page After reinstalling or updating the printer, print a test page to confirm the printer is working.

If the printer is connected by USB, also try a different USB port. If it is wireless, make sure the printer and computer are on the same Wi-Fi network.

References: