game doesnt connect

Question

game doesnt connect

Dennis Clayton 0

My backgammon reloaded 3d wont connect to my wi fi other programs connect fine can you help

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2 answers

Your answer

Answer 1

Manoel Barros 22,580 Independent Advisor

Hi!

Are you unable to access the page to download the game via your browser or the Microsoft Store, or are you unable to play online within the game (e.g., it doesn't find other online players, or an "offline" message appears)?

Please provide more details.

Steven Moore 0 Reputation points

2026-10-15T23:49:44.92+00:00

If I try to play online It says "Trying to connect" followed by "Could not connect" in the top banner over and over again.

The main box says: "Please make sure that Catalinux.eu:50000 is connected and not blocked by your network administrator". I've checked to make sure Backgammon Reloaded is allowed through my firewall. I've tried playing online on 3 different computers (Not Apple), and two different networks. I've done all the steps on the AI answer, I've deleted the app and data and reinstalled it. I can confidently say it's not my computers as all 3 are up to date. It's not my Network as I've tried playing on 2 different ones (one in Florida and one in Ohio). and it's not being blocked. I don't think it is available for online play anymore.

Answer 2

Try these Windows Wi‑Fi checks first, since the issue is limited to one app:

Open Start > Settings > Network & internet and confirm Wi‑Fi is On and Airplane mode is Off.
Make sure the PC is still connected to the correct Wi‑Fi network.
Run the Windows network troubleshooter:
- Start > Settings > System > Troubleshoot > Other Troubleshooters
- Select Network Adapter > Run
Check whether the same Wi‑Fi works on another device. If it does, the problem is likely on the PC rather than the router.
If possible, try the PC on a different trusted Wi‑Fi network. This helps confirm whether the current network is blocking or affecting that game.
If a VPN or firewall is in use, temporarily disable it and test again, because it can block app communication.
If the connection problem continues, reset Windows networking components from an elevated Command Prompt. Note: this changes network settings and may temporarily disconnect the PC.
- Open Search, type Command prompt, then select Run as administrator
- Run these commands in order:
  - netsh winsock reset
  - netsh int ip reset
  - ipconfig /release
  - ipconfig /renew
  - ipconfig /flushdns

If the game still fails while other apps work, test on another Wi‑Fi band if available, such as switching between 2.4 GHz and 5 GHz.