unable to schedule microsoft exam

Question

unable to schedule microsoft exam

TejaswiniMekapothula-1645 0

HI, I was unable to schedule Microsoft exam. After navigating to schedule exam, and entering address details and on click on submit button, getting the error as shown in the image.

FYI my candidate id - MS***

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* moved from [Microsoft Edge › Profile, sync, and sign in › Windows 11]

Sello Ledwala 0 Reputation points

2026-10-13T18:24:46.98+00:00

Hi ,

Please advise how dod you solve tgis issue . I AM currently trying to schedule the exam I am getting the same error .

I cleared my cache on the laptop even tried incognito mode nothing seem to be working v.

I even tried on the mobile devices still get the same error as you posted above.
Julian Sharp 45,436 Reputation points

2026-10-13T20:41:18.95+00:00

@Sello Ledwala Create your own question instead of replying to a 9-month old question

2 answers

Your answer

Sello Ledwala 0 Reputation points

2026-10-13T18:24:46.98+00:00

Hi ,

Please advise how dod you solve tgis issue . I AM currently trying to schedule the exam I am getting the same error .

I cleared my cache on the laptop even tried incognito mode nothing seem to be working v.

I even tried on the mobile devices still get the same error as you posted above.
Julian Sharp 45,436 Reputation points

2026-10-13T20:41:18.95+00:00

@Sello Ledwala Create your own question instead of replying to a 9-month old question

Answer 1

Hi,

Thank you for sharing your question. I understand how frustrating it is when you’re unable to schedule a Microsoft exam, especially after going through all the steps and encountering an error at the final submission. It’s completely reasonable to feel stuck when the process doesn’t work as expected.

This issue often occurs due to incomplete profile information, browser compatibility problems, or temporary service interruptions on the certification portal. Sometimes cached data or incorrect regional settings can also cause the submission to fail.

To resolve this, first ensure your Microsoft profile is fully updated with accurate address and contact details. Clear your browser cache or try using a different browser in private/incognito mode. If the problem persists, check the Microsoft Certification Dashboard for any service alerts or try scheduling through the official Pearson VUE site linked from your dashboard. If none of these steps work, contacting Microsoft Certification Support through their live chat or support form is recommended.

I hope this helps.

Best Regards,

Noel

Answer 2

Julian Sharp 45,436

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

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