Unable to verify business using code sent by mail

Question

Unable to verify business using code sent by mail

Leon Fuhrmann 5

I recently listed my business on bing.com, and to verify this business, a code was sent to my address by mail. I navigated my web browser to the correct address (bing.com/forbusiness) and enter the code, but when I click "submit", it does nothing at all. I have tried different computers (Mac, PC) using different web browsers (Chrome, Safari, Edge) and it gives me the same result.

I attempted to contact support, but end up in line for an hour, and at the end it never connects. I have tried this four times already. I contacted Microsoft support using chat, and they told me to phone Microsoft Business Commercial by phone. I phones the number, and spoke my issue to the Ai attendant, and they told me to go this website for support.

This verification code is the second one that has been mailed to me, as the first one expired due to the postal strike in Canada. I don't want this one to expire too!

Please help me verify my business.

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Mike Johnson - Ocala Pro AC Repair 0 Reputation points

2026-11-11T06:25:18.62+00:00
Your problem is that the mailed PIN is not being accepted by the form at all, not that the code itself is wrong.

Check the PIN is still valid. Mailed PINs expire, and a replacement PIN cancels the earlier one. If this is the second code mailed to you, only the newest code works — the first one is dead even if it arrived late.

Enter the code in the current portal, bing.com/forbusiness, not the old bingplaces.com pages. Make sure you are signed in to the same Microsoft account that claimed the listing, and that you are entering the code for that exact listing.

Try once more in a private window (Edge InPrivate or Chrome Incognito) with extensions off, and paste the code rather than typing it, so a mistyped character is ruled out.

If Submit still does nothing, do not keep clicking it. Request a fresh PIN from the same page, wait for it to arrive, and try the new code once.

If the fresh code also fails, use the Support contact form inside Bing Places (dashboard, scroll to the bottom, Support, then Contact Support) and say the Submit button does not respond. The chat queue is not the only route — the form is answered by email.

Common mistakes to check: entering an expired first PIN after a replacement was issued; entering the code while signed in to a different Microsoft account than the one that claimed the listing; and a browser extension or cached page blocking the form submit, which is why the private-window test matters even when several browsers were tried.

https://www.bingplaces.com/DashBoard/Support

1 answer

Mike Johnson - Ocala Pro AC Repair 0 Reputation points

2026-11-11T06:25:18.62+00:00

Your problem is that the mailed PIN is not being accepted by the form at all, not that the code itself is wrong.

Check the PIN is still valid. Mailed PINs expire, and a replacement PIN cancels the earlier one. If this is the second code mailed to you, only the newest code works — the first one is dead even if it arrived late.

Enter the code in the current portal, bing.com/forbusiness, not the old bingplaces.com pages. Make sure you are signed in to the same Microsoft account that claimed the listing, and that you are entering the code for that exact listing.

Try once more in a private window (Edge InPrivate or Chrome Incognito) with extensions off, and paste the code rather than typing it, so a mistyped character is ruled out.

If Submit still does nothing, do not keep clicking it. Request a fresh PIN from the same page, wait for it to arrive, and try the new code once.

If the fresh code also fails, use the Support contact form inside Bing Places (dashboard, scroll to the bottom, Support, then Contact Support) and say the Submit button does not respond. The chat queue is not the only route — the form is answered by email.

Common mistakes to check: entering an expired first PIN after a replacement was issued; entering the code while signed in to a different Microsoft account than the one that claimed the listing; and a browser extension or cached page blocking the form submit, which is why the private-window test matters even when several browsers were tried.

https://www.bingplaces.com/DashBoard/Support

Answer 1

John Oliver 11,710 Independent Advisor

Hello Leon Fuhrmann, thanks for posting this in our community.

Cached data can sometimes block form submissions, so start by clearing your browser cache and cookies, then try again. Another option is to open a private window, such as Edge InPrivate or Chrome Incognito, and attempt the process there. This helps bypass cached data and any browser extensions that might interfere.

If that doesn’t work, try using a different network. For example, switch to your phone’s mobile data with Wi-Fi turned off and access the Bing Places site. This will help rule out any issues with your local network or firewall.

If these steps do not resolve the issue, the best approach is to use the Bing Places Support Contact Form. Sign in, select your region, and submit your issue through the form. Microsoft typically follows up via email, which avoids the delays caused by the broken chat queue.

Kind regards,

John Oli

Leon Fuhrmann 5 Reputation points

2025-11-21T20:52:12.26+00:00

I have tried all these methods with no success. I will be contacting Bing Places Support to resolve this issue.
Leon Fuhrmann 5 Reputation points

2025-11-21T23:20:10.89+00:00

OK, when I click on the link provided, it takes me to the page where I can connect to chat. As I said above, I attempted to contact support by chat (in bing for business), but end up in line for an hour, and at the end it never connects. I have tried this four times already. I just tried again today

Here is the window that pops up, and then never gets through, EVER:

It goes to position 1 and then just stays there, until support chat ends (Business hours)

Please help!
Leon Fuhrmann 5 Reputation points

2025-11-22T00:40:49.72+00:00

It stays like this indefinitely.