Unable to load websites following Windows 11 Update

Question

Unable to load websites following Windows 11 Update

Julie Betoni 15

Began having issues with specific websites loading after last Windows update which looks to be 2025-10 Cumulative Update for Windows 11, version 25H2 for x64-based Systems (KB5070773) (26200.6901) installed on 10/23/25 - about the time the problems started. Issue began just on Amazon, then Facebook and now spreading to multiple websites I use for work INCLUDING Microsoft sites - SharePoint and even Microsoft 365 Admin. Pages either load really slowly or not at all. Have completed DAYS of troubleshooting on all known issues including over 2 hours with Dell Support and every solution failed. Issue is occurring on Edge, Chrome & Firefox browsers, with/without firewall, no extensions running, both Google/Cloudflare DNS or automatic DNS, post DNS flush and with ONLY MS critical programs running on startup to list a few actions and problem not resolved. This is a work laptop so NO games or other sketchy downloads and Speedtest is showing 1GB download speed, so not an ISP issue. Did a Windows 11 repair install last night and issue continues. Now that the repair install was done and been more than 10 days, can't roll back to the pre-10/23 version. Next step per Dell is a complete system wipe and recovery, but since that will reinstall Windows, concerned that won't fix the issue either! Suggestions please! All of my work is in the Cloud so not being able to access websites is limiting my ability to get ANY work done.

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Lisa K 5 Reputation points

2025-12-04T02:47:35.87+00:00

I have the same exact issues - Completely held hostage by this windows update - cannot access amazon, and other common websites.......Has anyone heard when Microsoft is going to have an update to fix this? I'm seriously considering a MAC to get off of Windows OS

2 answers

Lisa K 5 Reputation points

2025-12-04T02:47:35.87+00:00

I have the same exact issues - Completely held hostage by this windows update - cannot access amazon, and other common websites.......Has anyone heard when Microsoft is going to have an update to fix this? I'm seriously considering a MAC to get off of Windows OS

Answer 1

Domic Vo 35,050 Independent Advisor

Hello Julie,

Thanks for sharing all the details — I know how stressful this must be, especially when your work depends on reliable access to cloud services. You’re right to be cautious about a full system wipe. Based on what you’ve described, the issue likely stems from the recent Windows 11 update (KB5070773), which has caused similar web access problems for others, even on Microsoft platforms like SharePoint and 365 Admin.

Let’s try a few targeted fixes that have helped others:

Disable HTTP/3: In Registry Editor, add a DWORD called EnableHttp3 and set it to 0, then restart.
Turn off Secure DNS: In Edge, Chrome, and Firefox, go to privacy settings and disable “Use secure DNS.”
Reset your network stack: Run these commands in Command Prompt (Admin): netsh winsock reset, netsh int ip reset, ipconfig /release, ipconfig /renew, ipconfig /flushdns
Check proxy/VPN settings: Make sure proxy is off and no VPN remnants are active.
Force IPv4: Disable IPv6 in your network adapter settings.

If that doesn’t help, try manually reinstalling the update from the Microsoft Update Catalog — search for KB5070773 and install the correct version.

If this guidance proves helpful, feel free to click “Accept Answer” so we know we’re heading in the right direction 😊. And of course, I’m here if you need further clarification or support.

T&B,

Domic.

Julie Betoni 15 Reputation points

2025-11-06T00:26:31.31+00:00

Thanks Domic! I was actually just on with MS support for almost 2 hours and I'm pretty sure he tried all of your bullet points. Nothing was working so he had me create a new profile on the PC to try accessing those sites, but doing that disconnected us. 😭😭Now the wait time to get back on with someone is 1.5 hours. I will try to see if I can search for that update. They did say they believed it was a known issue. Thanks!
Michael Shannon 5 Reputation points

2025-11-13T22:22:43.6833333+00:00

I am having the same issue, common web pages are not loading
Michael 0 Reputation points

2025-11-16T18:24:40.11+00:00

same issue for me. Amazon is one of the big ones that will not load properly. For me everyplate and macanforum.com are a couple others. Pretty frustrating. I have tried other browsers and they also do not work on those sites.
Jeffrey Reiss 0 Reputation points

2026-10-12T15:42:42.49+00:00

Any feedfback on this issue? Have to same thing going on. CNN.com goes black and locks up the machine. Yes I have updated all drivers and bios..will try some of the above fixes..TY

Answer 2

After the latest windows 11 update, I was only able to access about 30% of the websites I tried. The odd part was being able to access docs.github.com but not www.github.com on my Win 11 machine, regardless of browser, but everting worked fine on my Mac. That ruled out browse extensions and possible issues with my router firewall or internet service provider.

I tried disabling the windows firewall and tested various commands to reset the dns cache and winsock, but what finally fixed it was:

A. Saving Open Tabs in Edge to Favorites

My tabs actually restored afterward, but when clearing cache, this is always good practice to ensure no current work is lost.

B. Clearing the Webview2 Cache

Open the Start menu, type "Command Prompt", right-click the top result, and select Run as administrator.
If prompted by UAC, click Yes.
To delete the relevant cache folders, type the following command and press Enter:

rd /s /q "%LOCALAPPDATA%\Microsoft\Edge\User Data\Default\Cache" rd /s /q "%LOCALAPPDATA%\Microsoft\Edge\User Data\Default\Code Cache"

C. Performing a Full Network Reset

Go to Settings > Network & internet.
Scroll down and click Advanced network settings.
Click Network reset.
Click "Reset now" and confirm the action. Your PC will restart

D. Network Connection Setup

For my machine, this was going back to Settings > Network & internet and selecting my WiFi and entering the password.

Best of luck!