Outlook Classic help to create profile and move emails

Question

Outlook Classic help to create profile and move emails

Lynda 45

I have followed the instructions from Victo1-V to export my files to a safe folder and am unable to complete the steps because Outlook can't find them to reload into a new profile.
Victor Vu (Victor1-V) was helping me but I have been unable to get a response from him for 3 days and I am unable to access my emails.
I have attached Victors last direction to me
and my last comment back to Victor seeking guidance on how to overcome the obstacle.
Unfortunately, here is no response from Victor. Perhaps he is on leave, or left. IF so, it is disappointing that no one has been given access to his customer list because I won't be the only person who has been left isolated.
I hope someone is able to assist me to get past the block. I have followed the steps successfully up to now. I have attached screenshots of the problems I am facing, I DO need to be able to get access to my files and folders, because sadly, it is the world we live in today.

From Victor Vu (Victor1-V) Dear Lynda,

Thank you for your kind words. I'm really glad to hear you've completed Steps 1 and 2 successfully - you're making excellent progress!

Thanks also for sharing the screenshots—they’re very helpful. Based on what you've completed and what I see:

Your primary email account is configured using IMAP, which is great—it means your emails and folders are synced with the server.
You've successfully removed the Outlook 2 and Personal folders. ️
Your default data file is now set to Outlook.pst, and you still have outlook 1.pst listed.
You've completed Steps 1 & 2, including creating a backup file - excellent work!

At this point, please go ahead and follow the instructions I provided earlier regarding Step 3 and Step 4. These will help you set up a clean Outlook profile and consolidate your folders safely.

Once you've completed those steps, feel free to let me know how things look. I’ll be happy to assist with any final adjustments or cleanup.

Best Regards,

Victor Vu | Microsoft Q&A Support Specialist

Jul 27, 2025, 11:30 AM

Hi Victor. I have needed to use Optus WEBMAIL because now that I have deleted the profile, I can’t get into Outlook. I have attached an explanation and screen shots to advise how I have gone on step 3:

User's image

Program did not ask if IMAP or POP as per your STEP 3, dot point 1.8

The sreen that stopped me from completing your steps is:

User's image

Tried three times: 1st time I didn’t put a name or password (because I didn’t know if there was one).

2nd time I put my name in and no password.

3rd time I put my full name in name field and a I have tried 2 possible Optus passwords … they don’t help

ALL 3 would not find my details. I took extra care, checking he spelling etc… did not find my details.

I even tried copying: lynda.gXXXX data (which is the system files: inbox, send etc) FROM THE DESKTOP folder where I saved it, TO THE OUTLOOK FILES FOLDER WHICH IS UNDER ‘USER and documents’

That didn't work either.

I hope someone is able to assist me where Victor has stopped. I DO need to gain access to my email folders and emails asap because, unfortunately, this is the world we live in.

Thank you for your assistance today,

Lynda

0 comments

3 answers

Your answer

Answer 1

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

17 deleted comments

Comments have been turned off. Learn more

Answer 2

Lynda 45

Thank you for all your assistance and guidance Victor.

I have voted and also answered yes to did it resolve the issue.

I also put a message in comments to let people know how efficient & accurate your guidance has been. Unfortunately, the comments have been deleted as a violation of code of conduct.... Not sure why, all I said was your assistance was reliable and solved the problem.

I followed your steps: System Settings Change" Message

That message is not related to Outlook but is a system message from Windows itself. It's usually caused by a recent driver installation, a hardware change, or a pending Windows update. Since you have already rebooted, the message is likely stuck.

Please try the method described in this article first: “Your hardware settings have been changed. Please reboot your computer for these changes to take affect !!” - Microsoft Q&A

If this doesn't work, you can then consult the Windows support forum for further assistance, as they specialize in operating system issues. Unfortunately, it did not work. I will contact the Windowss support forum to seek assistance.

Thank you Victor for all your great help, hope you have a good day. Lynda

Victor1-V 12,970 Reputation points Microsoft External Staff Moderator

2025-08-09T08:31:08.7433333+00:00

Dear Lynda,

Thank you so much for the update and your kind words. I am absolutely delighted to hear that your Outlook account is now back to the status you needed. It was a pleasure to assist you, and your patience and persistence made all the difference.

I'm sorry to hear that the method in the article for the "System Settings Change" message did not resolve the issue. As you've noted, this is a system message from Windows itself, and since you've already tried the suggested steps, contacting the Windows support forum is the best next step to get a solution. They are the experts for that type of issue.

Thank you again for all your help and for confirming that the problem was resolved. I hope you have a wonderful day, and please don't hesitate to reach out if you have any other Outlook-related questions in the future.

Best Regards,

Victor Vu | Microsoft Q&A Support Specialist

Answer 3

                                    Thank you, Victor

                                    Thank you, Victor,

                                    Thank you, Victor!!!!!

                                        THANK YOU…..                                           

                                          💐🎁🍰

I really appreciate your patience and clear plain direction.

My Outlook account has finally been returned to the status I needed.

I could NOT have reached this destination without YOUR wonderful help Victor. 😊

If you will humour me 3 last questions:

1. In my C:\users\user\Documents\Outlook files\lynda.gxxx there is a data file with my email address included. I assume this is the data file I need to keep. Therefore, is it safe to delete all other lines of information under outlook files?

I have attached a screenshot

User's image

2. Can I delete the folders I created on the desktop to save the data files while I moved the files back and forward? They all seem obsolete now that all data has been consolidated under point number 1, above. I have attached a screen shot.

User's image

3. FINAL question.

I have this message come up when I turn the PC on. I have re-booted & shut down many, many times, and it won’t go.

Screen shot attached. Do you have a final piece of magic you can share with me?

User's image

Thank you,

Lynda:😊