Windows Live Mail "The connection to the server has failed" with Error ID: 0x800CCC0E.

Anonymous
2014-12-23T14:33:53+00:00

OT: Windows Live Mail.

I receive the following message when trying to send mail via Windows Live Mail. I have no problem sending them from my web mail. No one at Microsoft seems to be able to help.

The connection to the server has failed.

Subject 'test'

Server: 'mail.twc.com'

Windows Live Mail Error ID: 0x800CCC0E

Protocol: SMTP

Port: 25

Secure(SSL): Yes

Socket Error: 10061

Windows for home | Other | Email and communications

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Anonymous
2014-12-23T14:49:06+00:00

https://www.timewarnercable.com/en/support/internet/step-by-step/twc-mail.html

I don't see where you should be using port 25 or SSL.

  1. Open Windows Live Mail and click the Accounts tab.
  2. Click the Email icon.
  3. Enter your email address, password and the name you would like to display with your sent messages.
  4. Click Next.
  5. Select POP or IMAP in the Server type dropdown. Note: IMAP leaves messages on the server so multiple devices and email clients can access the messages and the messages still remain on the server. POP downloads the messages onto a client.
  6. Enter your server settings:
  7. POP settings:

Account Type: POP or POP3

Incoming Mail Server: mail.twc.com

Incoming Server - POP3 port: 110

Outgoing Mail Server (SMTP): mail.twc.com

Outgoing Server - SMTP port: 587

Inbound & Outbound User Name: Enter full email address

******@twc.com

Inbound & Outbound Password: Email Password (same as Web Mail)

SMTP Server Requires Authentication: Checked

  1. IMAP settings:

Account Type: IMAP

Incoming Mail Server: mail.twc.com

Incoming Server –IMAP port: 143

Outgoing Mail Server (SMTP): mail.twc.com

Outgoing Server – SMTP port: 587

Inbound & Outbound User Name: Enter full email address

******@twc.com).

Inbound & Outbound Password: Email Password (same as Web Mail)

SMTP Server Requires Authentication: Checked

  1. Click Next.
  2. Your TWC Mail is added to Windows Live Mail.
  3. To make changes to your account, choose your email account in the left column and click the Properties icon.
  4. Click the Servers tab to edit your settings.
  5. To check for mail, select your TWC Mail account in the Send/Receive dropdown.

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