OneDrive and Org Name Change

AdamTyler-3751 436

So I thought this would be easy, but apparently there is a detail I am missing. We recently setup OneDrive with an existing tenant and after a couple of installs we decided we didn't like the name format of the folder displayed in Windows Explorer that OneDrive automatically created.

It was using "Company Name, LLC" for example. Not only was the display name in Windows Explorer showing this, but also the user folder under "C:\users\username\OneDrive - Company Name, LLC"

The goal is to trim the ",LLC" from the end. So after some google'ing I found that you can change the Organization "Name" in the Microsoft 365 admin center. Under "Org settings > Organization profile"

Did that and now on new systems that have never had OneDrive setup, the Windows explorer name and related c:\users folder displays correctly. However, on systems where OneDrive was setup prior to the org name change, it still displays ",LLC".

Nothing I can do seems to change this. I have uninstalled/re-installed OneDrive client. I even went as far as to delete the user profile from one of the Windows systems entirely. Even with a fresh Windows profile and fresh connection of OneDrive, ",LLC" is still displayed.

Can someone shed some light on this please?

Regards,
Adam Tyler

Ricardo Garcia 1 Reputation point

2022-09-19T03:06:56.497+00:00
Hola, a mí me funciono cambiar en el registro los siguientes datos

PASOS:
1.
Nota: S-1-5-21-1912403541-9691325140-3198946145-1001 = les aparecerá uno diferente, ingresan en ese

*Equipo\HKEY_USERS\S-1-5-21-1912403541-9691325140-3198946145-1001\SOFTWARE\Microsoft\OneDrive\Accounts\Business1\Tenants

UpdatedTenantValue = 910 = >CAMBIE POR ESTE VALOR

*Equipo\HKEY_USERS\
S-1-5-21-1912403541-9691325140-31989461451001\SOFTWARE\Microsoft\OneDrive\Accounts\Business1\Tenants\OneDrive - (EMPRESA)

C:\Users(usuario)\OneDrive - (EMPRESA) = 910 => CAMBIE POR ESTE VALOR

Desvinculan OneDrive de la cuenta

Reiniciar equipo

Agregar la cuenta de OneDrive de nuevo

este procedimiento permitió que actualizara el Tenant de la empresa el cual se cambió por tener un nombre largo.
Espero les sirva, como a mí.**

Himansukh Chauhan 240

Follow below steps to change the name of the Onedrive Folder in windows Explorer:

	• Quite OneDrive
	• Create a folder(give the name you want for your onedrive) at a location where you want your onedrive data to be synced
	• Go to "%LOCALAPPDATA%\Microsoft\OneDrive\settings"
	• Open folder Business1 (it could be Business2 or 3 based on how many accounts you have syncing via OneDrive)
	• Find ".ini" file with the long somewhat random name similar to this: 31c26d83-4db2-4503-a8g0-a3e14e7bcchd.ini

Right click edit - Find the path of your onedrive then change it to the desired path and name
E.g. if it c:\user\onedrive - company name then change it to the same as path of what you have created in 2nd step

Save it and close it
Run OneDrive app - it will throw an error - click try again

Ahmed Shaaban Miry 35 Reputation points

2023-01-15T10:19:24.0466667+00:00

I had the same question and the solution mentioned by Himansukh Chauhan did the job perfectly for me.
Joseph Schmucker 81 Reputation points

2023-10-02T16:27:36.3+00:00

solution mentioned by Himansukh Chauhan WORKED FOR ME TOO! Thank God.
Logan 5 Reputation points

2025-11-03T04:06:11.09+00:00

@Himansukh Chauhan you are a lifesaver. I had a previous outdated OneDrive folder named "OneDrive" which contained 99% of my files. When I connected to my new organization, it changed that file to be "OneDrive - organization". This bricked every software or code which referenced anything in the original path. Thank you

13 answers

Kalyani, Kailash 46 Reputation points

2022-07-14T18:11:34.123+00:00
We ran into this issue recently and got this response from Support which resolved the issue:
- Sign out from any office apps (word or excel)
- Unlink OneDrive account from the desktop app
- Delete the OneAuth and Identity Cache folders in the below location
- %localappdata%/Microsoft/OneAuth
- %localappdata%/Microsoft/IdentityCache
- Sign in back to office apps.
- Sign in to OneDrive.
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Gottfried 7 Reputation points

2022-07-26T14:16:19.353+00:00

Hello @Kalyani, Kailash ,

thank you.
That might work for a limited amount of endusers, but what if I have thousands of devices? Did Microsoft provide any alternative to update an org name change at large scale across an entire organzation?

br
Gottfried

Jesse Cook 41 Reputation points

2022-07-26T14:21:11.993+00:00

This is a thread about when there are problems with an org name change. In my case, the name spontaneously reverted back to the original name we had several years prior and did not apply to all users.

If you are planning a name change, it is a straightforward process. Everything will work after the name change, even OneDrive sync. The syncs will still work, but they will display with the old org name though. To fix that you will need to remove the sync and add it back.

Gottfried 7 Reputation points

2022-07-26T14:41:40.257+00:00

I know, how the org name can be updated in the m365 admin center. As you wrote, that is a straight forward process.

To fix that you will need to remove the sync and add it back.

That is fine with just a couple of users, but at large scale difficult to achieve. Having thousands of devices there must be an better scalable option.

Scott Shafer 1 Reputation point

2022-11-05T20:40:08.537+00:00

This worked for me. Thanks!

Pham Thach 0 Reputation points

2023-04-01T15:27:48.6366667+00:00

it worked. thanks bro.

Tony Flores 0 Reputation points

2023-10-26T23:01:25.21+00:00

My goodness..... This was driving me crazy. This FIXED my folder name issue I was having with onedrive business. I changed my tenant name after some research via power shell and when I would log into onedrive the old teneant name was still there. This deletion of the cache SOLVED my problem. MS please list this somewhere in your help files!
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James Ehly 1 Reputation point

2022-07-11T22:09:58.187+00:00

Make sure you sign out of Office as well. That was the key for me. I was signed out of OneDrive, unlinked my account, changed all the names and the registry keys, and nothing worked until I opened office and signed out there too. Hope this helps someone else cause I spent a month off and on trying to figure this out.
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Jesse Cook 41 Reputation points

2022-04-13T14:23:40.557+00:00

I'm trying to remember, I think I think I had to actually open Outlook, and then then OneDrive and then it worked. I've updated my instructions. Hope this helps.
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rwilliams3572 1 Reputation point

2022-04-13T02:16:25.673+00:00

Hi @Jesse Cook , I tried your solution, but this did not work for me. Interestingly, I unlinked and relinked OneDrive for the same organization on another desktop and it did not have this issue. Any additional insight you have on this would be appreciated.
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Jesse Cook 41 Reputation points

2022-02-28T18:24:18.207+00:00
I was having a similar issue after an automated azure process changed our organization name. I figured out a fix:
1. Open regedit
2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\office\16.0\Common\ServicesManagerCache\Identities
3. Click on identity subfolder (example: 118a1502-xxxx-xxxx-xxxx-xxxxxxxxxxxx_ADAL)
4. Change ForceCacheRefresh value to 1
5. Change NextUpdate value date to current date and time to 01:xx:xx (example 2022-02-28T01:04:21Z)
6. Close Outlook/OneDrive
7. Re-open Outlook first, then open OneDrive, try adding account
Hope this helps
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Darren McCabe 1 Reputation point

2022-11-26T17:50:28.643+00:00

Jesse - You are a legend, I am in this weekend to reset up a load of devices for a client and rename their org to bring down the number characters in their OneDrive folder and was battering my head against a wall trying to get it to pull through.

The reg change did it first time.

Thank you!

Also I did find an article that stated it takes 24/48 hours for this to happen normally. You still have to re-sync though.

Paul Lee 5 Reputation points

2024-12-08T02:41:52.54+00:00

Omg this actually worked. After countless tries, Jesse's instructions worked. Thank you.
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OneDrive and Org Name Change

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