Microsoft Security | Intune | Configuration
Setting up and managing device configurations using Intune
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Hi There. We have a similar problem. Was this issue resolved. Please share.
Compliance failing because Firewall not detected
Pavel yannara Mirochnitchenko
13,476
Reputation points MVP
Win10 cloud-only Intune managed, 1909 and 2004 devices. I get:
"Firewall Error -2016345612"
ERROR CODE
0x87d101f4
ERROR DETAILS
Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request
I noticed that first when I create the compliance policy, it is green but after some usage, it turns to error. Seems like a bug. I use only Win10 protection, no 3rd party and Firewall is own and Security Center is green in Win10.
Microsoft Security | Intune | Configuration
Microsoft Security | Intune | Other
Microsoft Security | Intune | Other
Other Intune-related topics, including unsupported scenarios and platform-specific behaviors
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Joshua Hunt 66 Reputation points2022-01-14T10:53:18.933+00:00 Hi, I had the same issue with device compliance and the same error code. The way i fixed this was by pushing all updates and re-syncing from the user side. Settings > Accounts > access work or school > info button on your tenant > sync.
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Aravinth Mathan 416 Reputation points2022-03-03T13:14:06.17+00:00 Facing the same issue with our tenant too. Has anyone able to find the reason and fix for this please?
Regards
Aravinth M -
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Efstratios Stratis 56 Reputation points2023-10-09T13:37:44.5166667+00:00 We have the same issue only on Win11 devices, done all that users suggest no luck.
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Martin Juul Erthmann Papsøe 0 Reputation points2023-11-30T15:11:41.1066667+00:00 The sync from the client PC worked for me.
"Settings > Accounts > access work or school > info button on your tenant > sync."Didn't do a push of anything. Only the sync. Weird problem.
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21 answers
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Pavel yannara Mirochnitchenko 13,476 Reputation points MVP
2021-08-19T16:04:43.12+00:00 Hello. This issue was fixed by itself, but in new computers I see similar from time to time. Usually, when go to Company Portal and Devices, and check for access and compliance, the issue eventually gets fixed.
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Mikkel Lund Knudsen 116 Reputation points2022-01-18T09:36:36.667+00:00 Same issue here on Windows 11.
ERROR CODE
0x87d101f4
ERROR DETAILS
Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the requestSame issues as here :
https://www.reddit.com/r/Intune/comments/f37oi5/device_showing_not_compliant_but_is_compliant_oo/
https://www.reddit.com/r/Intune/comments/jg2sov/antivirus_syncml500_the_recipient_encountered_an/
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Pavel yannara Mirochnitchenko 13,476 Reputation points MVP
2022-01-19T06:01:01.953+00:00 I see this still happening a lot of new deployed computers and you need to kick compliance check via Company Portal.
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Gregg Emery 1 Reputation point2022-02-04T20:12:24.1+00:00 I got same error (-2016345612 & 0x87d101f4) with a Always On VPN user tunnel device configuration policy. Tried multiple intune manual syncs (Settings, Accounts, Access work or school, click AD domain, Info, Sync) & reboots & waiting 2hr yielded no change. I then deleted the Windows User Profile & when they logged back in to create new win user profile VPN & policy shows success no more errors
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Anonymous2022-02-08T06:37:37.963+00:00 I can see this issue at multiple tenants too.
Have opened a Microsoft-case regarding this issue, so let's see where this takes me.-
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SebMcCayen 11 Reputation points2022-02-28T12:54:45.32+00:00 For info, Microsoft is still investigating my case regarding this.
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Sanchez Kévin 26 Reputation points2022-03-02T09:14:46.323+00:00 Please let us know the resolution if any. I also have random cases on multiple customer tenants. Thank you
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