Microsoft Security | Intune | Configuration
Setting up and managing device configurations using Intune
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Hi There. We have a similar problem. Was this issue resolved. Please share.
Compliance failing because Firewall not detected
Pavel yannara Mirochnitchenko
13,476
Reputation points MVP
Win10 cloud-only Intune managed, 1909 and 2004 devices. I get:
"Firewall Error -2016345612"
ERROR CODE
0x87d101f4
ERROR DETAILS
Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request
I noticed that first when I create the compliance policy, it is green but after some usage, it turns to error. Seems like a bug. I use only Win10 protection, no 3rd party and Firewall is own and Security Center is green in Win10.
Microsoft Security | Intune | Configuration
Microsoft Security | Intune | Other
Microsoft Security | Intune | Other
Other Intune-related topics, including unsupported scenarios and platform-specific behaviors
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Joshua Hunt 66 Reputation points2022-01-14T10:53:18.933+00:00 Hi, I had the same issue with device compliance and the same error code. The way i fixed this was by pushing all updates and re-syncing from the user side. Settings > Accounts > access work or school > info button on your tenant > sync.
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Aravinth Mathan 416 Reputation points2022-03-03T13:14:06.17+00:00 Facing the same issue with our tenant too. Has anyone able to find the reason and fix for this please?
Regards
Aravinth M -
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Efstratios Stratis 56 Reputation points2023-10-09T13:37:44.5166667+00:00 We have the same issue only on Win11 devices, done all that users suggest no luck.
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Martin Juul Erthmann Papsøe 0 Reputation points2023-11-30T15:11:41.1066667+00:00 The sync from the client PC worked for me.
"Settings > Accounts > access work or school > info button on your tenant > sync."Didn't do a push of anything. Only the sync. Weird problem.
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21 answers
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Swati Arora 1 Reputation point2021-06-08T07:42:14.153+00:00 Hi Yannara,
We are facing similar issues, devices coming as not compliant or not evaluated. In compliance policy we are checking below:
- Anti spyware
- Anti Virus
- Microsoft defender anti malware
- Microsoft defender anti malware security intelligence up to date
- real time protection.
Turned off firewall checking but still the same issue.
Any advise please.
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Pavel yannara Mirochnitchenko 13,476 Reputation points MVP
2020-10-16T08:54:13.107+00:00 Everything else works but Firewall detection does not (Windows firewall is in use here). This is clearly a bug.
SETTING
Firewall
STATE
Error
ERROR CODE
0x87d101f4
ERROR DETAILS
Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request -
Pavel yannara Mirochnitchenko 13,476 Reputation points MVP
2020-09-25T17:36:59.713+00:00 With Firewall and AV I am not sure, but I had bigger problem because I had on Compliance top level the deadline time set to 1 day, which means that if device is offline more than 1 day, it becomes non-compliant.
I did;
- Removed FW and AV
- Applied compliance policy back to devices instead of users
- CHanged from 1 day to 90 day on top level.
I will follow how this will go during the week, but so far so good.
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Arun Mourya 0 Reputation points2024-01-31T04:58:00.4966667+00:00 Please changed the profile and check
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Pavel yannara Mirochnitchenko 13,476 Reputation points MVP
2020-09-17T16:43:50.947+00:00 Any chance that the Compliance should be applied to Users instead of Devices? Just for test, I removed the most problematic compliance from Devices, applied it to Users and I see slowly devices being green up.