Blocked account

Open Microsoft’s Unblock my Outlook.com account page and start the password-reset process, because resetting the password is the documented way to unblock a temporarily blocked Outlook.com account. ^1^

What to do now

1. Start the unblock/password-reset process
   • Open the cited unblock page above.
   • Select the button to begin.
   • Request the security code and create a new password.
   • Then try signing in to Outlook.com with that new password.
2. If the security code or password reset does not work, use the Microsoft account sign-in helper
   • Go to https://aka.ms/sign-in-helper.
   • Enter the blocked Outlook.com address.
   • Follow the action identified for the account. The helper checks the account details and provides the appropriate recovery instructions. ^2^
3. Check the separate contact email entered on the recovery form
   • Check its Inbox, Junk, Spam, and any filtering rules.
   • Confirm that this contact mailbox has available storage. If it is not an Outlook.com address, check storage with that email provider.
   • Microsoft states that recovery-form results are sent to the working contact address within 24 hours, so six days is beyond the documented response window. ^3^

Pause further duplicate recovery submissions while checking that mailbox and trying the sign-in helper. If another submission becomes necessary, Microsoft permits up to two recovery-form attempts per day. Use a previously recognized device and familiar location, and provide exact Outlook.com contacts and email subject lines where possible. ^3^

Important limitation

If two-step verification was enabled and none of the configured verification methods is accessible, Microsoft states that support agents cannot send a password-reset link or manually change the account details. ^3^

Outlook.com support also cannot manually resolve sign-in problems; the supported route for an account that cannot sign in is the Microsoft account sign-in helper. If access is restored but another Outlook.com issue remains, select Help in Outlook.com, search for the issue, then select Still need help? → Yes. ^4^

References

1. Unblock my Outlook.com account | Microsoft Support
2. Microsoft account sign-in helper | Microsoft Support
3. Help with the Microsoft account recovery form
4. How to get support for Outlook.com | Microsoft Support