Junk mail blocking not working

Barbara Puccio 0 Reputation points
2026-11-14T16:56:50.8433333+00:00

I have blocked this multiple times over the last 2 weeks and am still getting email from them "test-order.fuddruckers.com" why doesn't the blocker work?

Outlook | Web | Outlook.com | Settings
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AI answer

2026-11-14T16:57:32.53+00:00

Create an Outlook.com inbox rule using a stable characteristic of these messages, because blocking does not prevent delivery—it only moves messages from the exact blocked address or domain to Junk Email.^1^

Create a rule instead of blocking again

Since blocking the messages repeatedly has not worked:

  1. Sign in to Outlook.com in a browser.
  2. Select Settings → Mail → Rules.
  3. Select Add new rule.
  4. Give it a name, such as Remove Fuddruckers messages.
  5. Under Add a condition, choose the most consistent characteristic available:
    • The actual sender address, if it remains constant; or
    • Stable words in the subject if the sender address changes.
  6. Under Add an action, select Move to → Deleted Items.
  7. Enable Stop processing more rules so a later rule cannot move the message elsewhere.
  8. Select Save.

Outlook.com rules support multiple conditions, actions, and exceptions and are applied to incoming messages.^2^

Why the blocked entry may not match

test-order.fuddruckers.com must be the domain of the message’s actual From address for a domain block to match. It may instead be text shown in the message, part of a link, or associated with a changing sender address. Blocking one address will not catch messages sent from different addresses; a stable-pattern rule is the documented fallback for that situation.^3^

Also check where new messages arrive:

  • Junk Email: The blocker is operating as designed. Blocked mail is still delivered but redirected to this folder.
  • Inbox: Compare the actual From addresses on several messages. If they differ, use the rule above.
  • Inbox with the same exact sender: Go to Settings → Mail → Junk email and check whether that address or domain is also under Safe senders and domains. Remove it there if present, because a safe entry conflicts with treating it as junk.

If all messages use exactly the same sender and subject, Sweep is another option: select one message, choose Sweep, and configure all current and future messages from that sender to go to Deleted Items.^4^


References

  1. Classic Outlook
  2. Outlook.com
  3. How to block SPAM from Hotmail - Microsoft Q&A
  4. Working with message folders in Outlook.com | Microsoft Support
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