windos 11 pro

The disabled Keyboard troubleshooter is expected because Microsoft retired the legacy MSDT-based Keyboard troubleshooter; it is not a Windows 11 Pro licensing or activation problem and does not need to be re-enabled.^1^

If the keyboard itself is not working

1. Check the connection
   • For USB keyboards, disconnect it briefly and reconnect it to another USB port.
   • Bypass any USB hub or dock and connect it directly to the PC.
   • For wireless keyboards, replace or charge the batteries, then disconnect and reconnect the USB receiver.
   • Test the keyboard on another computer. If it also fails there, the keyboard may need replacement.^2^
2. Install available updates
   • Open Start → Settings → Windows Update.
   • Select Check for updates.
   • Install all available updates and restart the computer.
3. Update the keyboard driver
   • Right-click Start, then select Device Manager.
   • Expand Keyboards.
   • Double-click the affected keyboard.
   • Select Driver → Update Driver, then follow the prompts.^2^
   • For a laptop’s built-in keyboard, also check the PC manufacturer’s support page for the model-specific chipset, keyboard, hotkey, and firmware drivers.

If the Windows update itself failed

The Windows Update troubleshooter remains available even though the Keyboard troubleshooter was retired:

1. Open Start → Settings → System → Troubleshoot → Other troubleshooters.
2. Find Windows Update and select Run.
3. Restart when it finishes.
4. Return to Settings → Windows Update → Check for updates.^3^

If the keyboard works normally and only the Keyboard troubleshooter is shown as disabled, no repair is required. If the keyboard has stopped working, identify whether it is the built-in laptop keyboard, USB, Bluetooth, or wireless-receiver type; the next repair steps differ by connection.

References

1. Resources for deprecated features
2. Mouse and keyboard problems in Windows | Microsoft Support
3. [Windows 11](https://support.microsoft.com/windows/experience/windows-update-troubleshooter)