problem installing a driver

Claessens Kris 0 Reputation points
2026-11-14T04:18:43.07+00:00

Hi,

I have an old HP Envy dv7 and my OS is Windows 10 Version 22/H2 (OS Build 19045.7846)

I want to install the driver for the Roland Rubix22 audio interface

I downloaded the OEM installer, but it fails to install

Device manager shows the Rubix22 with a yellow triangle under "other devices" as well as "Sound, video and game controllers"

Under "Sound, video and game controllers" it also appears with a speaker icon and has a Windows USB Audio 2.0 driver version 10.0.19041.7811.

According to the information provided by the OEM, this Windows USB Audio driver does not work.

I'm looking for a solution to run the OEM installer.

Windows for home | Windows 10 | Devices and drivers
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  1. Ramesh Srinivasan 90,210 Reputation points Independent Advisor
    2026-11-14T05:40:52.1633333+00:00

    Hi,

    Please try this driver.

    Roland - Support - Rubix22 - Updates & Drivers

    (While this is not a Microsoft website, it is the official site of Roland.)

    If the driver doesn't install, share the following file on OneDrive or GoFile.io and post the link here.

    c:\windows\INF\setupapi.dev.log

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  2. Grant Totinov 80 Reputation points
    2026-11-14T04:45:53.15+00:00

    Hi Kris, :)

    The Windows USB Audio driver you see is just Windows' generic driver. The Rubix needs Roland's own. When the installer fails, Roland suggests a clean reinstall:

    1. Unplug the Rubix22.
    2. If an older Roland/Rubix driver is installed, run its uninstaller.
    3. Restart the laptop.
    4. Run the Rubix driver installer (Ver. 1.0.7, for Windows 10 version 1703 and later) with right-click > Run as administrator. Keep the Rubix unplugged and connect it when the installer asks you to, or after it finishes.

    If it still fails, what exactly does the installer say? The exact error message would help narrow it down.

    https://support.roland.com/hc/en-us/articles/360052105452-Rubix-SYMPTOM-Computer-Does-Not-Recognize-the-Rubix-Windows

    https://www.roland.com/ca/support/by_product/rubix22/updates_drivers/3a8362ae-b4e3-473d-b325-2e88c689bd6a/

    If this gets it working, marking it as accepted would help others with the same driver problem find it.

    I used Claude to go through the docs and help with the write-up, and checked everything myself before posting.

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