New Outlook on Mac - Server-side Rules view issue

Question

New Outlook on Mac - Server-side Rules view issue

JG 0

Server-side rules used to be visible in New Outlook on macOS, but in recent versions, I receive the error, "Rules are not supported for the account [Moderator note: PII ******@outlook.com]." I am a M365 Family subscriber. Junk and Safe Sender addresses are still available from the client. Not only can I not create rules, I can't even view the rules I have configured from the web interface.

When I switch back to Legacy Outlook, I again have access to server-side rules via the client. I also have access to them with New Outlook on Windows.

Is this a feature or a bug? Did Microsoft remove this capability for M365 Family subscribers, or just out of the New Outlook client? Or is it an issue with my configuration? I have no other accounts configured in Outlook.

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Answer 1

Welcome JG,

Thank you for providing the detailed information. I understand your concern, especially since your server-side rules remain accessible in Legacy Outlook for Mac and New Outlook for Windows.

According to Microsoft's documentation, New Outlook for Mac supports server-side rules. However, I cannot confirm that this capability has been removed specifically for Microsoft 365 Family subscribers.

Reference: Create a rule in Outlook for Mac

To help narrow down the issue, could you please confirm the following?

Which version of Outlook for Mac are you currently using? You can check under “Outlook” > “About Outlook”.
Does the error appear immediately when you open “Outlook” > “Settings” > “Rules”, or only when you select your Outlook.com account?

In the meantime, please try this quick test:

Open Outlook for Mac.
Select “Help” > “Check for Updates”.
Install any available Outlook updates.
Restart Outlook and check “Settings” > “Rules” again.

Looking forward to your update.