Are there updates available for Photo Legacy?

Tony H 0 Reputation points
2026-11-13T20:41:04.1966667+00:00

Are there any updates for MS Photo Legacy? I continue to try and upload an album to the Cloud and it will not work.

Windows for home | Other | Music, photos, and video
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  1. Hendrix-V 20,960 Reputation points Microsoft External Staff Moderator
    2026-11-14T02:24:31.3033333+00:00

    Hi Tony H,

    Thanks for reaching out, and sorry you're having trouble uploading your album.

    Photos Legacy gets its updates through Microsoft Store. Album uploads can also be held back by Store app components or by Windows settings that limit background uploads. Please try these steps:

    1, Clear the Microsoft Store cache

    • Press Windows + R, type wsreset.exe and press Enter.
    • When the Store opens on its own, close it and try the upload again.

    2, Run the Windows Store Apps troubleshooter

    • Windows 11: Settings > System > Troubleshoot > Other troubleshooters > Windows Store Apps > Run
    • Windows 10: Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Store Apps > Run

    3, Install the latest Windows updates

    • Go to Settings > Windows Update > Check for updates, install everything offered, and restart your PC.

    4, Turn off metered connection and battery saver

    • Metered connection: Go to Settings > Network & internet, select your Wi-Fi or Ethernet network, and turn Metered connection off.
    • Battery saver: Turn it off from Settings > System > Power & battery (on Windows 10, Settings > System > Battery).
    • Leave the PC plugged in and awake while the album uploads.

    If the album still won't upload, let us know which Windows version you're using and whether any of these steps changed anything. That will help us point you to the right next step.

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  2. AI answer

    2026-11-13T20:41:48.5+00:00

    Check Microsoft Store → Downloads or Library → Get updates to install any available Photos Legacy update, but troubleshoot the failed album upload as a OneDrive issue rather than waiting for a Photos Legacy update.

    Check for a Photos Legacy update

    1. Open Microsoft Store.
    2. Select Downloads or Library.
    3. Select Get updates or Check for updates.
    4. Install an update if Photos Legacy appears. If it does not, no newer Store update is currently being offered to your PC.

    Microsoft Store normally updates eligible apps automatically, but it also permits a manual check from Downloads or the library.^1^

    To confirm which Photos edition is open, select Photos → Settings → About:

    • Photos: Updated means the new Photos app.
    • Photos Legacy does not display “Updated” and includes Albums, People, and Video Editor.^2^

    Upload the Legacy album

    Microsoft’s documented migration procedure is:

    1. Open Photos Legacy.
    2. Sign in or connect it to the intended personal OneDrive account.
    3. Back up the album collection to OneDrive.
    4. After the upload completes, open the new Microsoft Photos app.
    5. Select Memories → OneDrive albums.

    The albums can then be opened at their OneDrive web location. The new Photos app otherwise organizes pictures as folders rather than Legacy-style albums.^3^

    If the album still will not upload

    Test OneDrive independently of Photos Legacy:

    1. Open the OneDrive website and sign in with the same Microsoft account used in Photos Legacy.
    2. Create a test folder.
    3. Select Upload, then upload one photograph from the affected album.
    4. If that succeeds, use File Explorer to copy the album’s photo files into a folder under OneDrive. For a large collection, Microsoft recommends the OneDrive desktop app instead of browser upload.^4^
    5. If the test fails, note the exact OneDrive message and check:
      • Available Microsoft storage
      • Whether OneDrive remains signed in
      • Permission to edit the destination folder
      • Whether the photo format is supported
      • Whether the file or folder name contains restricted characters

    Exceeding the Microsoft storage allowance prevents new uploads and synchronization. OneDrive also documents sign-in, permission, unsupported-format, path-length, and filename restrictions as possible upload blockers.^5^

    Repair Photos Legacy only if OneDrive uploads work

    If a photograph uploads successfully through OneDrive but Photos Legacy still cannot back up the album:

    • Windows 11: Settings → Apps → Installed apps → Photos Legacy → More (…) → Advanced options → Repair
    • Windows 10: Settings → Apps → Apps & features → Photos Legacy → Advanced options → Repair

    If Repair does not resolve it, use Reset. Reset can remove the app’s local data and settings, so ensure the original photo files are stored safely before selecting it.^6^


    References

    1. Get updates for apps and games in Microsoft Store | Microsoft Support
    2. Group photos by faces | Microsoft Support
    3. Add your existing photo albums from Photos legacy to Microsoft Photos
    4. Upload photos and files to OneDrive | Microsoft Support
    5. Fix problems uploading files on the OneDrive website | Microsoft Support
    6. [Windows 10](https://support.microsoft.com/windows/apps/repair-apps-and-programs-in-windows#summary)
    AI-generated content may be incorrect. Read our transparency notes for more information.

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