Check Microsoft Store → Downloads or Library → Get updates to install any available Photos Legacy update, but troubleshoot the failed album upload as a OneDrive issue rather than waiting for a Photos Legacy update.
Check for a Photos Legacy update
- Open Microsoft Store.
- Select Downloads or Library.
- Select Get updates or Check for updates.
- Install an update if Photos Legacy appears. If it does not, no newer Store update is currently being offered to your PC.
Microsoft Store normally updates eligible apps automatically, but it also permits a manual check from Downloads or the library.^1^
To confirm which Photos edition is open, select Photos → Settings → About:
- Photos: Updated means the new Photos app.
- Photos Legacy does not display “Updated” and includes Albums, People, and Video Editor.^2^
Upload the Legacy album
Microsoft’s documented migration procedure is:
- Open Photos Legacy.
- Sign in or connect it to the intended personal OneDrive account.
- Back up the album collection to OneDrive.
- After the upload completes, open the new Microsoft Photos app.
- Select Memories → OneDrive albums.
The albums can then be opened at their OneDrive web location. The new Photos app otherwise organizes pictures as folders rather than Legacy-style albums.^3^
If the album still will not upload
Test OneDrive independently of Photos Legacy:
- Open the OneDrive website and sign in with the same Microsoft account used in Photos Legacy.
- Create a test folder.
- Select Upload, then upload one photograph from the affected album.
- If that succeeds, use File Explorer to copy the album’s photo files into a folder under OneDrive. For a large collection, Microsoft recommends the OneDrive desktop app instead of browser upload.^4^
- If the test fails, note the exact OneDrive message and check:
- Available Microsoft storage
- Whether OneDrive remains signed in
- Permission to edit the destination folder
- Whether the photo format is supported
- Whether the file or folder name contains restricted characters
Exceeding the Microsoft storage allowance prevents new uploads and synchronization. OneDrive also documents sign-in, permission, unsupported-format, path-length, and filename restrictions as possible upload blockers.^5^
Repair Photos Legacy only if OneDrive uploads work
If a photograph uploads successfully through OneDrive but Photos Legacy still cannot back up the album:
- Windows 11: Settings → Apps → Installed apps → Photos Legacy → More (…) → Advanced options → Repair
- Windows 10: Settings → Apps → Apps & features → Photos Legacy → Advanced options → Repair
If Repair does not resolve it, use Reset. Reset can remove the app’s local data and settings, so ensure the original photo files are stored safely before selecting it.^6^
References
- Get updates for apps and games in Microsoft Store | Microsoft Support
- Group photos by faces | Microsoft Support
- Add your existing photo albums from Photos legacy to Microsoft Photos
- Upload photos and files to OneDrive | Microsoft Support
- Fix problems uploading files on the OneDrive website | Microsoft Support
- [Windows 10](https://support.microsoft.com/windows/apps/repair-apps-and-programs-in-windows#summary)