Azure subscription cancellation

Gable Yeung 0 Reputation points
2026-11-13T19:35:28.9066667+00:00

I've been receiving monthly invoices for Microsoft Azure Stand. The latest invoice shows charges for Networking and Storage. I can sign in to Azure porta, but no subscriptions or directories are visible, so I cannot locate or cancel the resources generating these charges. Would you please identify the active subscription associated with my billing profile and cancel all billable Azure services for me? Your help is much appreciated.

Azure Cloud Services
Azure Cloud Services

An Azure platform as a service offer that is used to deploy web and cloud applications.

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  1. Gable Yeung 0 Reputation points
    2026-11-13T21:24:03.2233333+00:00

    Hello Microsoft Support Team,

    I have another update regarding my Azure subscription cancellation issue.

    I attempted to create a support ticket through the official Azure support page:

    https://azure.microsoft.com/en-ca/support/create-ticket/

    However, I am unable to access the Azure Support Portal due to a recurring authentication error (AADSTS16000).

    The error indicates that my personal Microsoft account, authenticated through live.com, does not exist in the Microsoft Services tenant and cannot access the Microsoft_Azure_SupportPortalExtension application.

    For your technical investigation, here are the error details:

    • Error code: AADSTS16000

    Application: Microsoft_Azure_SupportPortalExtension

    Application ID: e6694c91-1590-4e35-9bb7-b865c638b9c1

    Trace ID: 033f2fa8-0a49-42d5-b3db-863cfbf15b00

    Correlation ID: 0276d998-4e12-410b-8717-da7e126e8137

    Timestamp: 2026-11-13 21:17:28 UTC

    This issue is preventing me from submitting a formal Azure billing support request.

    Could a Microsoft moderator or support engineer please:

    Escalate this authentication issue to the appropriate Azure Support team.

    Help initiate a billing support case through an alternative channel or backend process.

    Help identify and cancel the Azure subscription associated with my billing number G183462150.

    I have already tried signing in with both my personal Microsoft account and my UBC organizational account. Neither gives me access to the relevant Azure billing profile.

    I have not been using Azure for several months and would like to stop further recurring charges.

    I would greatly appreciate assistance from a human Microsoft support representative rather than another automated troubleshooting response.

    Thank you for your time and understanding.Hello Microsoft Support Team,

    I have another update regarding my Azure subscription cancellation issue.

    I attempted to create a support ticket through the official Azure support page:

    https://azure.microsoft.com/en-ca/support/create-ticket/

    However, I am unable to access the Azure Support Portal due to a recurring authentication error (AADSTS16000).

    The error indicates that my personal Microsoft account, authenticated through live.com, does not exist in the Microsoft Services tenant and cannot access the Microsoft_Azure_SupportPortalExtension application.

    For your technical investigation, here are the error details:

    Error code: AADSTS16000

    Application: Microsoft_Azure_SupportPortalExtension

    Application ID: e6694c91-1590-4e35-9bb7-b865c638b9c1

    Trace ID: 033f2fa8-0a49-42d5-b3db-863cfbf15b00

    Correlation ID: 0276d998-4e12-410b-8717-da7e126e8137

    Timestamp: 2026-11-13 21:17:28 UTC

    This issue is preventing me from submitting a formal Azure billing support request.

    Could a Microsoft moderator or support engineer please:

    Escalate this authentication issue to the appropriate Azure Support team.

    Help initiate a billing support case through an alternative channel or backend process.

    Help identify and cancel the Azure subscription associated with my billing number G183462150.

    I have already tried signing in with both my personal Microsoft account and my UBC organizational account. Neither gives me access to the relevant Azure billing profile.

    I have not been using Azure for several months and would like to stop further recurring charges.

    I would greatly appreciate assistance from a human Microsoft support representative rather than another automated troubleshooting response.

    Thank you for your time and understanding.

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  2. Gable Yeung 0 Reputation points
    2026-11-13T21:12:40.1466667+00:00

    Thank you for the suggestions.

    Unfortunately, I am still unable to resolve this issue.

    I also attempted to create an Azure support request through the provided support link, but received the following authentication error:

    "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application..."

    I have now tried both my personal Microsoft account and my UBC organizational account. Neither account provides access to my Azure subscription or billing profile.

    I also attempted to contact Azure Support by telephone, but the automated system redirected me to the online Help Centre.

    Could a Microsoft moderator or support representative please advise how I can escalate this issue to the Azure Billing team?

    I need assistance identifying and cancelling the subscription associated with billing, as I have not been using Azure for several months and wish to prevent further charges.

    Thank you for your help.

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  3. AI answer

    2026-11-13T19:35:43.2733333+00:00

    Direct identification or cancellation cannot be performed here.

    Use this self-service path in the Azure portal:

    1. Switch directories if multiple tenants are associated with the sign-in.
      • In the Azure portal, select the profile menu at the top right and use Switch directory.
      • Then check Subscriptions and Cost Management + Billing again.
    2. Check which billing account is producing the invoice.
      • Go to Cost Management + Billing.
      • Review Invoices and the billing scope/profile tied to the monthly charge.
      • The invoice can help confirm which billing account is still active.
    3. Search for the subscription from billing.
      • In Cost Management + Billing, open Subscriptions or Azure subscriptions.
      • If the subscription appears, select it and choose Cancel.
      • If resources are listed during cancellation, select Turn off resources. Back up any data first because stopping resources can affect service availability and data retention.
    4. If a support plan is attached, turn off its renewal.
      • In Cost Management + Billing, select the support plan from the subscriptions list or All Billing Subscription.
      • Select Cancel or turn Off auto-renewal, depending on the page shown.
      • A support plan can continue billing even after workload subscriptions are canceled.
    5. If the subscription was already canceled but charges continue, verify deletion conditions.
      • Go to Subscriptions > select the subscription > Resources.
      • Use Manage view > Show hidden types to find hidden resources.
      • Delete remaining resources if present.
      • After resource deletion, status updates can take about 10 minutes before deletion checks refresh.
    6. If no subscriptions are visible anywhere, create a billing support request.
      • This is the documented path when the billing account or subscription cannot be located from the current portal view.

    Relevant billing facts from the invoice behavior:

    • After cancellation, any outstanding uninvoiced charges can still appear as estimated charges until the final bill is issued at the end of the billing cycle.
    • Usage charges can include services such as networking and storage up to the subscription cancellation date.
    • The Delete subscription option is only available after the waiting period: 3 days for customer-led subscriptions or 7 days for field and partner channel subscriptions.
    • A canceled subscription is automatically deleted after 90 days.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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