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Kevin Carson 0 Reputation points
2026-11-13T18:38:54.6033333+00:00

My out look does not transfer calendar when switching to new look

Outlook | Windows | New Outlook for Windows | For home
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  1. Emma1-N 15,165 Reputation points Microsoft External Staff Moderator
    2026-11-14T04:50:16.1466667+00:00

    Welcome Kevin Carson,

    Thank you for reaching out to Microsoft Q&A forum.

    If the answer above cannot help you reach out to Microsoft support, you can follow the step below:

    • Visit the Microsoft Support contact page: Contact - Microsoft Support     
    • In the search bar provided on the page, type "Calendar issue" and press Enter.     
    • Click on Ask Our Support Assistant 
    • When the chat box appears, type " I want to talk to Live chat agent" 
    • After that, click Contact support  
    • When prompted to select your product or service, choose "Other Products".     
    • Look for and click on "Chat with a support agent in your web browser".      
    • Explain your situation clearly: Be concise but provide all the relevant details.         

    Disclaimer: Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. 

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  2. AI answer

    2026-11-13T18:39:35.06+00:00

    In new Outlook for Windows, select Help → Support to open a request with a Microsoft support technician. ^1^

    Contact a technician

    1. Open new Outlook.
    2. Select Help → Support.
    3. If prompted, select the affected email account and accept the privacy statement.
    4. Enter:
      “My calendar did not transfer from classic Outlook after switching to new Outlook for Windows.”
    5. Attach a screenshot of the empty or incomplete calendar, then select Submit.
    6. Watch for the technician’s reply in the Support pane. Return to it through Help → Support.

    For a personal Microsoft account, in-app support requires an active Microsoft 365 subscription. If Support is unavailable, use Microsoft’s general Get Help page, which may offer chat depending on your product and subscription. ^2^

    Before contacting support: identify where the calendar is stored

    • Calendar belongs to Outlook.com, Hotmail, or Microsoft 365: Add the same account in new Outlook through Settings → Accounts → Add account. Mailbox calendars should arrive through account synchronization; they are not manually transferred from classic Outlook. ^3^
    • Shared calendar: Open Calendar, select Show all, expand People’s calendars, and select the shared calendar. Shared calendars are not displayed by default. ^4^
    • Calendar exists only in a local .pst file: New Outlook currently cannot display calendar or contact items stored in a PST, and it does not support importing a PST calendar directly. ^5^

    For the PST case, switch back to classic Outlook, then import the PST into the online mailbox:

    1. Turn off the New Outlook toggle.
    2. In classic Outlook, select File → Open & Export → Import/Export.
    3. Choose Import from another program or file → Outlook Data File (.pst).
    4. Select the PST file.
    5. Choose the Microsoft 365 mailbox as the import destination.
    6. After import and synchronization finish, reopen new Outlook with that same account. ^6^

    Do not delete the PST or uninstall classic Outlook until all appointments appear in the online mailbox.

    References

    1. Contact support and provide feedback in new Outlook for Windows | Microsoft Support
    2. Contact Microsoft customer support | Microsoft Support
    3. Getting started with the new Outlook for Windows | Microsoft Support
    4. [New Outlook](https://support.microsoft.com/outlook/sharing/share-an-outlook-calendar-as-view-only-with-others)
    5. Export emails, contacts, and calendar items to Outlook using a .pst file | Microsoft Support
    6. [New Outlook](https://support.microsoft.com/outlook/import-email-contacts-and-calendar-from-an-outlook-pst-file#importing-in-new-outlook-for-windows)
    AI-generated content may be incorrect. Read our transparency notes for more information.

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