Xbox application for microsoft rewards keeps going back and forth saying i have and dont have gamepass for the play 4 and 8 games in a month quests, doesnt count progress

C0mbatW1zard 0 Reputation points
2026-11-13T18:23:08.47+00:00

Dont know when this started happening, I usually get gamepass on and off, had this months for about a week and when I checked my rewards page it said the 2 play games quests needed an active xbox game pass subscription (also says it doesnt give me the multiplier) I restarted my console, nothing changed so i started playing a game (Hypnospace Outlaw if that matters at all) I checked after a bit and it said I have access to the quests and multiplier again so I played for roughly 30-40ish minutes, checked again and it didnt count the progress towards the play 8 games in a month and said i didnt have gamepass again, not a huge deal but its more annoying than anything, ive only tried a few things so far so itd be nice to know if theres a consistent fix.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Clary-N 19,145 Reputation points Microsoft External Staff Moderator
    2026-11-14T05:18:11.6866667+00:00

    Hi C0mbatW1zard,

    Thanks for explaining what's happening. Since you've already restarted your console, I'd like to check whether this is related to your subscription being recognized incorrectly.

    Could you confirm which Game Pass plan you have and whether it shows as active on your https://account.microsoft.com/services? Please note that the monthly quests require playing different eligible games, so playing one game longer won't increase the game count.

    As this is a user-to-user support forum, moderators and contributors, including external employees, can provide guidance but cannot access back-end systems or directly fix Rewards tracking issues.

    If your subscription is active but the issue continues, I'd suggest contacting Reward support team for further assistance.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.