Email is intermittent

A widespread Outlook disruption is still being restored as of November 13, 2026, so use a non-Outlook email address or another agreed delivery method immediately for court documents rather than waiting for the five test messages to arrive.^1^

Current incident

The disruption began November 12 and has affected Outlook and other Microsoft 365 services; recovery was reportedly still underway on November 13.^2^ This is consistent with incoming-mail interruption, although public reporting does not establish whether your specific mailbox is affected.

Check Microsoft’s Service Health Status site from the Outlook.com known-issues page for the latest official status.^3^

For deadline-sensitive material:

• Contact the court or sender by phone or through its filing portal and explain that email delivery is disrupted.
• Ask that documents be sent temporarily to another working email provider.
• Preserve screenshots, timestamps of the five tests, and any delivery-failure notices.
• Do not assume delayed messages were accepted or filed; obtain confirmation through the court’s approved channel.

Messages may arrive after recovery, but delivery of every delayed message cannot be guaranteed from the available incident information.

Check the mailbox directly

Because spam still arrives but expected mail does not, sign in to Outlook.com in a browser and check these server-side locations and settings:

1. Open Other, Junk Email, Deleted Items, Archive, and any custom folders.
2. Select Filter → All, then Filter → Sort → Date.
3. Open Settings → Mail → Rules and disable any rule that moves or deletes incoming mail.
4. Open Settings → Mail → Forwarding and turn forwarding off if it is not intentional.
5. Open Settings → Mail → Junk email and review blocked senders and domains.
6. Check Settings → General → Storage. If Microsoft cloud storage is full, Outlook.com cannot send or receive mail; messages sent while it was full are bounced to the sender and are unrecoverable.^4^

Also ask the senders of the existing five tests whether they received a non-delivery report. Keep the complete error code but remove email addresses and other personal information before sharing it publicly.

Escalate if service is restored but mail remains missing

If Microsoft reports recovery and the tests are absent from every folder while storage is available:

1. Sign in to Outlook.com.
2. Select the ? Help icon in the upper-right corner.
3. Search for cannot receive emails.
4. Scroll to Still need help? and select Yes.
5. Choose Chat with a support agent in your web browser.
6. Provide the approximate start time, affected sender domains, test timestamps, and any non-delivery codes.

Outlook.com support can investigate mailbox delivery; this public forum cannot access mailbox records. Microsoft documents the same in-product support route on its missing-email support page.^5^

References

1. TechCrunchMicrosoft's Outlook email hit by new outage
2. Microsoft’s massive Outlook outage continues
3. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
4. Can't send or receive email in Outlook.com | Microsoft Support
5. Email is missing from your Outlook.com inbox | Microsoft Support