Outlook still not fully functional

Question

Outlook still not fully functional

RON AMOS 0

Outlook is still not receiving all email. It sends (sent mail shows up in the sent folder), but it but still does NOT receive any mail except junk mail.

Why can Outlook only receive junk mail?

when it it going to be fixed?

Kai-L 21,375 Reputation points Microsoft External Staff Moderator

2026-11-13T17:31:53.7833333+00:00

Dear RON,

I'm sorry your email still isn't fully back. Service is still recovering, and some users may continue to see delayed or intermittent email delivery while the remaining affected areas are fixed. The engineering team is working to stabilize service and clear the backlog of delayed messages. There's no confirmed time for full recovery yet.

Delayed emails are usually delivered as the backlog clears, so your missing messages should start arriving without you needing to do anything. In the meantime, check your Junk Email folder, since some legitimate messages may land there during recovery. If you find any, right-click them and select Not junk to move them to your inbox.

If you're using a work account, your IT administrator can follow the latest updates in the Service health menu in Microsoft 365 admin center.

I hope your email is back to normal soon. If you're still not receiving messages in a day or so, feel free to share an update here.

Your answer

Kai-L 21,375 Reputation points Microsoft External Staff Moderator

2026-11-13T17:31:53.7833333+00:00

Dear RON,

I'm sorry your email still isn't fully back. Service is still recovering, and some users may continue to see delayed or intermittent email delivery while the remaining affected areas are fixed. The engineering team is working to stabilize service and clear the backlog of delayed messages. There's no confirmed time for full recovery yet.

Delayed emails are usually delivered as the backlog clears, so your missing messages should start arriving without you needing to do anything. In the meantime, check your Junk Email folder, since some legitimate messages may land there during recovery. If you find any, right-click them and select Not junk to move them to your inbox.

If you're using a work account, your IT administrator can follow the latest updates in the Service health menu in Microsoft 365 admin center.

I hope your email is back to normal soon. If you're still not receiving messages in a day or so, feel free to share an update here.